Job Description: Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical role is centered on being a key player in the organization, dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance Engineering & Service Bulletins Your challenges: • Manage a portfolio of customers for the delivery of Retrofit Solutions and Scheduled Maintenance services on cost, on time & on quality • Managing Customer Queries: Supporting internal and external customer queries. • Ensure that airlines maintenance programmes/planning deliverables are performed in accordance with customer's expectations • Lead interface meetings with main stakeholders to ensure an appropriate handover to support Customers. • Escalate any blocked query/risk to the organization to ensure a timely response to the customer • Ensure a good communication and provide technical expertise to the other teams located in the other Airbus sites (Europe, India, and Beijing) • Knowledge of EASA/FAA regulations & good general technical knowledge of aircraft, their maintenance & their operations • Perform airline on-site assistance for Maintenance Programs, Service Bulletins, planning evaluation, Parking & Storage activity and other services • Lead technical discussions at airline forums, conferences and on-site support with Airlines and MROs. Your boarding pass: • Bachelor’s of Science in Engineering preferred, or equivalent related experience. • Master’s Degree in Engineering or related field preferred. • Minimum of 10 years experience. • Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc) preferred. • Authorized to work in the US. • Team oriented - ability to work as a member of a team with other departments locally and internationally. • Abillity and experience to lead multi-discipline projects. • Airbus experience with various Airbus programs (A380, A350, LR, SA, WB). • Data analysis. • Engineering drawing creation and review. • ​Ability to read/write/speak English. • Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner. • ​Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external. • ​Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives. • Displays model writing skills for others to emulate. • Demonstrates simple and effective ways to communicate. • ​Able to represent Engineering in presentations at Airbus related activities. • ​Service Bulletin content, processes, and RDAF management. • Aircraft engineering and configuration management (structure or system). • KIT and parts management, including ordering. • Familiarity with Airbus documentation (e.g., SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL). • Knowledge of Part 145 regulations and the aviation maintenance environment. • Experience in aircraft maintance and airline operations. • Applies advanced technical principles, theories and concepts. Contributes to the development of new principles and concepts. • Works on projects which include extremely complex, technical problems and require out of-the box thinking​ • Utilizes technical signatory and develops others in acquiring signatory. • Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. Expected to “fix” issues. • Provides guidance on a highly complex range of problems. • Overall support to the SB Customer Support organization. • Involved, negotiation type communication on a regular basis with internal and external parties Travel Required • Up to 10% (Domestic and International) Physical Requirements • Onsite 100% • Vision:  Daily, able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  • Hearing:  Daily, able to hear to participate in conversations in person and via computer meetings and teleconference or phone  • Speaking:  Daily, able to speak in conversations and meetings, deliver information and participate in communications.  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily, able to operate most office and personal electronic equipment. • Carrying: Several times a week, able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. • Lifting:  Several times a week, able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.  • Pushing / Pulling:  Several times a week, able to push and pull small office furniture and some equipment and tools.  • Sitting:  Daily, able to sit for long periods of time in meetings, at a desk, or working on a computer. • Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. • Standing: Daily, able to stand for discussions in offices • Travel: Able to travel independently and at short notice. • Walking (include routine walking such as to a shared printer to retrieve documents):  Daily, able to walk through office and production areas including uneven surfaces.  • Administrative position only PPE as required by site and/or customer site. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Customer Account and Service Management ------