Dell

Senior Advisor, Technical Account Manager

Dell$120K — $145K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in a related professional role or equivalent experience
  • Active TS/SCI security clearance with a CI polygraph
  • In-depth troubleshooting knowledge of Dell PowerEdge servers, networking, and storage
  • Strong familiarity with VMware environments and diagnostic utilities
  • Proven customer-facing experience with escalation management capabilities

Responsibilities

  • Continuously learn about Dell Technologies and maintain expertise in product portfolio
  • Build trust and relationships with internal teams and stakeholders
  • Establish and nurture external relationships with customers and partners
  • Support design and implementation of complex systems requirements
  • Proactively drive technical project success while addressing customer needs

Benefits

  • Opportunity for professional growth and learning in a cutting-edge technological environment
  • Work with Federal clients on advanced AI solutions
  • Collaborate with a diverse team of experts in a variety of technology fields
  • Contribute to significant social impact through technology initiatives
  • Dynamic and supportive workplace culture in San Antonio, Texas
Full Job Description
Job Description

Senior Advisor, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Technical Account Manager on our Technical Account Manager team in San Antonio, Texas.

What you'll achieve:

As a Senior Advisor, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.

Responsibilities

You will:

Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
  • Be independently motivated to continually learn new technologies. Due to Dell's large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
  • Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
  • Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
  • Assist customer and sales team with design, definition, and implementation of complex system requirements


Qualifications

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:
  • 8+ years of related experience in a professional role or equivalent experience
  • Must be a US citizen and have an active TS/SCI security clearance with a CI polygraph
  • In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, networking, and storage hardware. Intimate knowledge of networking infrastructure, specifically in datacenter environments
  • Strong knowledge working in VMware environments and strong understanding of Dell and vendor diagnostic utilities and their applications
  • Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering. Must be able to work onsite at a customer's location five days a week


Desirable Requirements:
  • Bachelor's Degree
  • Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA


About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

Opportunities at Dell

Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

Work You’ll Do

At Dell, you will collaborate with skilled professionals to drive technological advancements and lead transformation projects across various industries. Our commitment to innovation and customer satisfaction makes Dell a unique place to advance your career. You'll have the chance to work on pioneering projects that integrate technology and strategic thinking.

Join Our Team

Dell is hiring! We are looking for passionate, curious, and innovative team players. Search open positions that match your skills and interests. We value the diversity of thought and experience and encourage applications from individuals with varied backgrounds and perspectives.

Professional Growth and Development

Dell supports your career journey with robust training programs, leadership development opportunities, and access to global networks. Our employees are encouraged to take ownership of their career paths with the support of Dell’s resources to achieve personal and professional goals.

Innovate with Us

Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

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Start your career with a Dell internship and gain invaluable industry experience. Our internships offer a chance to develop your skills, work on real projects, and network with professionals. Dell’s internships can be a stepping stone to full-time employment and a successful career in the tech industry.

Benefits of Working at Dell

Dell employees enjoy a range of benefits that include health care, employee discounts, and flexible working arrangements. We understand the importance of a work-life balance and provide our team with the support they need to be successful both at work and in their personal lives.

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Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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