Description

Highlights of the job

We're hiring a permanent, full-time Senior Advisor, Operational Excellence based in Edmonton, AB. Reporting to the Associate Director, Operational Excellence, this role is responsible for leading process improvement and business process redesign initiatives across EPCOR Water Services. The successful candidate will provide specialized expertise that integrates strategy, process, technology, and information to improve operational performance, enhance customer satisfaction, reduce costs, and support sustainable business outcomes.

As the Senior Advisor, Operational Excellence, you will work closely with operational leaders, project teams, engineering, health and safety, learning and development, and other stakeholders to drive continuous improvement and organizational change. This role requires strong analytical, facilitation, project management, and change leadership capabilities to deliver measurable business results.

We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their "[redacted].com" email address to ensure proper consideration of internal seniority.

What you'd be responsible for

In the role of Senior Advisor, Operational Excellence, you will have the following key accountabilities (but are not limited to these):

• Lead and facilitate business process redesign and continuous improvement projects that improve efficiency, customer satisfaction, and operational performance.
• Develop and execute operational excellence strategies that align with business priorities and the Operational Excellence Business Plan.
• Provide specialized consultation, mentorship, and training in change management, process improvement, business analysis, and implementation planning.
• Conduct research, analyze performance data, and apply innovative problem-solving techniques to identify improvement opportunities and support decision-making.
• Lead multi-stakeholder projects by defining scope, coordinating cross-functional teams, managing risks, monitoring progress, and reporting outcomes.
• Develop and implement change management strategies that support employee adoption and long-term sustainment of process improvements.
• Design and document business processes, policies, procedures, and work practices that comply with EPCOR standards and regulatory requirements.
• Establish meaningful performance measures and key performance indicators that demonstrate progress toward strategic and operational goals.
• Champion a culture of continuous improvement by mentoring others and promoting operational excellence methodologies throughout the organization.
• Support business planning and strategic initiatives by providing operational excellence expertise and recommendations to leaders and stakeholders.

What's required to be successful

Education and Credentials

• Post-secondary degree or diploma in Business, Engineering, Operations Management, or a related discipline.
• Certification or formal education in business process redesign (e.g., Six Sigma or equivalent) is required.
• Change Management certification or coursework is considered an asset.

Experience

• Minimum five (5) years of directly related experience leading process improvement and business process redesign initiatives.
• Demonstrated success implementing significant process changes that resulted in measurable operational efficiencies or cost savings.
• Experience working with frontline operations, distributed workforces, and complex stakeholder environments is preferred.

Technical & Professional Skills

• Strong expertise in process improvement, business process redesign, and process mapping methodologies.
• Advanced analytical capabilities, including experience with data analysis, performance measurement, and reporting.
• Proven project management skills with the ability to lead large, cross-functional initiatives from planning through implementation.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Strong organizational and decision-making skills with the ability to balance competing priorities.
• Proficiency with Microsoft Office applications, including Excel, Visio, Project, and Microsoft 365 tools.

Assets

• Experience developing and delivering training programs and continuous improvement workshops.
• Experience supporting organizational change initiatives within operational or regulated environments.

As the ideal candidate, you take ownership of your work and approach challenges with initiative and drive. You're always looking for ways to improve, embracing change with flexibility and a growth mindset. You act with integrity, making decisions that reflect strong ethical standards. You know that collaboration is key and working well with others to build trust, share ideas, and achieve shared goals.

Other important facts about this job

Jurisdiction: PROF

Class: Professional

Hours of work: 40 hours per week

Work Location: Aurum (Edmonton, AB)

Application deadline: July 13, 2026

Flexibility at Work: The Where We Work Program

For this role, the successful candidate may be eligible to participate in the hybrid Where We Work Program after completing 3 to 6 months in the position and meeting the program's eligibility criteria.

EPCOR employees are encouraged to apply using their "[redacted].com" email address to ensure proper consideration of internal seniority.

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