Senior Advisor, Logistics Strategy & Optimization (Operating Effectiveness Sr. Advisor)- Evernorth

 As the Operating Effectiveness Sr. Advisor, you will be responsible for identifying, developing, and owning end-to-end improvement initiatives that drive meaningful impact to both the patient experience and the overall cost and performance of the fulfillment and postage network. In addition to advancing strategic initiatives, this role plays a key part in sustaining and optimizing day-to-day operations to ensure consistent, reliable performance across the network. In partnership with site leaders, workstream owners, and practice partners, you will independently navigate complex, ambiguous challenges and deliver results aligned to the company’s mission and strategic priorities. This role requires strong ownership, sound judgment, and the ability to proactively uncover opportunities, build and influence relationships across internal teams as well as external carriers and vendor partners, and drive solutions from concept through execution. You will leverage data and analytics to form insights, guide decisions, and validate outcomes.

What you will do:

• Operate with a high degree of organization and accountability to meet deadlines, complete projects, and implement solutions with limited supervision
• Work cross-functionally to manage complex scenarios and drive alignment across pharmacy sites, partners, and stakeholders
• Identify and implement solutions that reduce returns, damages, and cost pressures while improving the member experience
• Design and execute pilots for alternative delivery methods to mitigate carrier-driven cost increases and improve service levels
• Own and continuously improve the end-to-end member experience related to medication delivery, including communication and issue resolution
• Serve as a trusted partner to leadership—demonstrating reliability, sound judgment, and the ability to navigate escalations and make high-impact decisions
• Build and maintain strong relationships with pharmacy leadership, carriers, and vendor partners to drive performance and influence outcomes
• Proactively educate carriers and partners on business objectives, operating models, and expectations to drive alignment and improve execution
• Lead and contribute to presentations for leadership, partners, and external stakeholders, clearly communicating strategies, insights, and outcomes
• Leverage data and analytical tools (e.g., Tableau, SQL, Teradata, Excel) to develop insights, reporting, and solutions that drive action
• Anticipate business needs by identifying gaps, trends, and opportunities, and translating them into actionable recommendations and business cases
• Retrieve, analyze, and synthesize data from multiple sources to support decision-making and communicate insights to leadership

Key Qualifications:

• High School Diploma or GED required, Bachelor’s Degree preferred.
• At least 5 years of experience in operations, supply chain, logistics, or related field
• Experience managing projects or programs from concept through execution, delivering measurable results
• Experience managing and influencing client, vendor, or carrier relationships
• Strong problem-solving skills and ability to make decisions with limited direction
• Ability to work independently, prioritize work, and manage competing deadlines
• Clear and effective communication and presentation skills
• Strong analytical capability with experience leveraging data to inform decisions and drive outcomes
• Advanced Excel skills required; experience with SQL, Teradata, Tableau, or similar tools preferred
• Experience retrieving, analyzing, and synthesizing data from multiple sources to support business decisions
• Experience with content management tools (e.g., SharePoint Online, Confluence, or similar platforms) preferred

The Evernorth Logistics Group (ELG) oversees the safe delivery of more than 90 million prescription packages annually. Our team designs and executes shipping network strategies that enhance the experience for patients and physicians while driving meaningful cost efficiencies for the organization. We partner cross-functionally across all Evernorth pharmacy businesses to identify opportunities, standardize best practices, and optimize performance. ELG manages strategic relationships with leading national carriers and actively participates in the broader postage and shipping industry as a recognized leader in healthcare logistics.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 111,000 - 185,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .