Senior Advisor, Continuous Improvement

Alcohol and Gaming Commission of Ontario

$103K — $129K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Lean certification at the Black Belt or Green Belt level, with practical application in complex settings.
  • University degree in Business Analysis, Analytics, Economics, Business Administration, or equivalent experience.
  • Minimum four years leading/supported business process improvement initiatives including BPR and BPM.
  • Advanced expertise in process improvement, analysis, and recognized methodologies (e.g., BABOK).
  • Strong analytical skills to analyze complex qualitative and quantitative data and produce insights.
  • Proven leadership and facilitation experience in stakeholder engagement and teamwork.
  • Exceptional communication skills for clear presentations and effective stakeholder interaction.

Responsibilities

  • Lead business process improvement initiatives using Lean and DMAIC methodologies.
  • Collaborate with business leaders to identify impactful process improvements.
  • Define project objectives, success measures, and development plans.
  • Analyze data to generate recommendations for enhancing efficiency and service quality.
  • Act as a trusted advisor, evaluating and improving processes through consultations.
  • Build stakeholder relationships to secure buy-in for new practices.
  • Design and deliver training sessions to build Lean capabilities across the organization.

Benefits

  • Generous time-off policy, including 2 volunteer days.
  • Defined benefit pension plans for financial security.
  • Comprehensive health, dental, and vision plans with 100% employer-paid premiums.
  • Well-being credits for gym memberships, therapy, financial planning, etc.
  • Employer-paid parental leave top-up.
  • Access to training programs, leadership resources, and membership reimbursements.
  • 24/7 confidential support through the Employee Assistance Program.
  • Convenient office location near the subway and paid onsite parking.
Full Job Description
Position Title:

Senior Advisor, Continuous Improvement

Employment Type:

Existing Vacancy:

Permanent, Full-Time

Yes

Division/Branch:

Information + Information Technology (I+IT) Division / Business Optimization and Insights Branch

Application Deadline:

September 04, 2026

Pay Level:

10

Pay Range:

$103,518 to $129,393

Work Location:

Head Office, Toronto, ON ; (In-Office)

The Innovation & Continuous Improvement team is seeking a Senior Advisor, Continuous Improvement to lead medium- to large-scale process and policy improvement initiatives. Reporting to the Manager, Innovation & Continuous Improvement, you will apply Lean and continuous improvement methodologies to identify efficiencies, improve service delivery, measure outcomes, and support sustainable organizational change.

As a trusted advisor and change champion, you will work across teams to evaluate processes, develop integrated solutions, reduce operational burden, optimize delivery and embed continuous improvement practices. This is an opportunity to help shape a more agile, efficient, and future-ready AGCO that delivers strong regulatory outcomes and value to Ontarians.

What You Will Do:

Lead Lean and Process Improvement Initiatives
  • Lead the delivery of medium- to large-scale business process, procedure, and policy optimization projects using Lean and DMAIC methodologies.
  • Collaborate in nimble teams with business leaders to identify and scope impactful process improvement initiatives / opportunities relevant to current and developing strategic and operational priorities.
  • Define project objectives, scope, and success measures; identify value and improvement opportunities; conduct root-cause and risk analysis; and develop actionable implementation and experimentation plans.
  • Analyze complex qualitative and quantitative information to generate evidence-based recommendations that enhance operational efficiency, service quality, and innovation.

Advisory, Consultation, and Stakeholder Engagement
  • Act as a trusted advisor to business areas by leading consultations to evaluate, improve, or design new processes to ensure that they reflect Lean principles.
  • Foster strong stakeholder relationships to support internally generated ideas, secure buy-in, and enable testing and implementation of new practices.
  • Respond to ad hoc requests as a subject matter expert and thought leader on Lean and continuous improvement.

Build Lean Capability and Enable Delivery
  • Leverage expert knowledge of Lean and continuous improvement to design and deliver training and capability-building sessions.
  • Support the scaling of Lean knowledge and practices across the organization through hands-on coaching and project support.
  • Collaborate with product and delivery leaders to ensure enhancement planning and implementation reflect Lean principles.


You Have:
  • Lean certification at the Black Belt or Green Belt level, with demonstrated application of Lean, Six Sigma, and Kaizen methodologies in complex organizational environments.
  • Universitydegree in Business Analysis, Analytics, Economics, Business Administration, or a related field, or equivalent professional experience that demonstrates advanced analytical, critical-thinking, and strategic problem-solving capability.
  • Minimum of four (4) years of progressive experience leading or supporting business process improvement initiatives, including Business Process Reengineering (BPR) and/or Business Process Management (BPM).
  • Advanced expertisein process improvement and analysis, including process mapping, re-engineering, optimization, root-cause analysis, and the application of recognized frameworks and methodologies (e.g., BABOK).
  • Strong analytical and reporting capability, with experience analyzing complex information, applying quantitative and qualitative methods, and producing evidence-based insights to inform decision-making.
  • Demonstrated leadership and facilitation experience, including designing and facilitating stakeholder workshops, leading cross-functional teams, securing buy-in, resolving issues, and building consensus.
  • Exceptional communication, collaboration, and stakeholder engagement skills, with the ability to present complex analyses clearly, exercise sound judgment, and work effectively with diverse stakeholders at all organizational levels.
  • Proven organizational and delivery skills, including the ability to manage multiple priorities, meet time-sensitive deadlines, and operate effectively in a dynamic environment.
  • Eligibility to work in Canada and the ability to successfully complete a criminal background check.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:
  • Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
  • Defined benefit pension plans to secure your financial future.
  • Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
  • Well-being credits to support gym memberships, therapy, financial planning, and more.
  • Employer-paid parental leave top-up.
  • Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
  • 24/7 confidential support through our Employee Assistance Program.
  • Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.

Please note that only applications submitted through the Applicant Tracking System will be accepted.

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.

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