Honeywell

Senior Advanced Application Engineer, Blending Technology

Honeywell$91K — $122K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor/Master's degree in Chemical/Process/Control/Instrumentation Engineering or a related field
  • 5-7 years of experience with Blending Applications tools
  • 5-7 years of customer technical support experience in Advanced Applications
  • 5-7 years of industrial experience in refinery processes, process automation, and PID control

Responsibilities

  • Provide product and application support for external customers
  • Manage customer problems through effective communication and follow-up
  • Collaborate with team members to resolve customer issues
  • Contribute to the online Knowledge Base and customer newsletter
  • Participate in testing of new releases to address customer issues
  • Deliver customer training and support the sales team
  • Assist in developing strong teamwork processes

Benefits

  • Comprehensive health benefits including medical, vision, dental, and mental health coverage
  • Paid vacation and statutory holidays per Canadian standards
  • Retirement plan based on regional policy
  • Career growth opportunities within a global organization
  • Professional development programs and continuous learning opportunities
Full Job Description
Job Description

The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.

You will report directly to our Blending and Movement Engineering Manager, and you'll work out of our Markham or Calgary locations on a hybrid work schedule.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.

Responsibilities

RESPONSIBILITIES
  • Provide product and application support for external customers
  • Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
  • Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
  • Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
  • Participate in review and testing of new releases to ensure customer issues are resolved
  • Deliver customer training and provide technical support to the sales organization
  • Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
  • Share knowledge and best practices within the team.
  • Act as a technical mentor for less experienced team members
  • Ability to travel 10% within North America
Benefits of working for Honeywell
  • Comprehensive health benefits, including medical, vision, dental, and mental health coverage
  • Paid vacation and statutory holidays in accordance with Canadian labor standards
  • Retirement plan (based on regional policy)
  • Opportunities for career growth within a global organization
  • Professional development programs and continuous learning opportunities


Qualifications

The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is for a current vacancy.

YOU MUST HAVE
  • Bachelor/Master's degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
  • 5 to 7 years relevant experience - use of Blending Applications tools.
  • 5 to 7 years customer technical support experience with the designated Advanced Applications
  • 5 to 7 years industrial experience - knowledge of refinery processes (separation/reactors), process automation, PID control desirable

WE VALUE
  • High customer satisfaction levels as measured in the customer satisfaction survey
  • Ability to resolve customer issues within an agreed Service Level
  • Strong interest in developing a career in the Blending field
  • Excellent problem solving and troubleshooting skills and attention to detail
  • Excellent verbal and written technical communication & presentation skills
  • Customer focused mentality


About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

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