Job SummaryImagine making meaningful connections by helping people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales for Spectrum's connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.
ResponsibilitiesHow You'll Make an Impact - Actively and consistently support all efforts to simplify and enhance the customer experience.
- Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
- Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers
- Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
- Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
- Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
- Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
- Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
- Collect and account for funds and provide receipts according to Company policy and guidelines.
Working Conditions - Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather
- Work variable hours, including evenings, weekends, split days off and holidays
QualificationsWhat You'll Bring to SpectrumRequired Qualifications Education - High School Diploma or equivalent work experience
Experience - 1+ years in sales or customer service
Skills - Valid driver's license with a satisfactory driving record within Company required standards
- Ability to read, write, speak, and understand multiple languages (English and Spanish)
Preferred Qualifications Experience - 2+ years sales or relevant work experience
Skills - Understanding of communications technologies and data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience educating consumers about products and services
- Proven success in sales, prospecting or cold calling
