Position Summary:The
Senior Account Manager leads strategic account relationships within a designated territory, serving as the primary point of contact between EverDriven and its clients. This role is responsible for building and maintaining high-level relationships with school districts, overseeing service delivery quality, and identifying opportunities for account growth. The Senior Account Manager partners cross-functionally to develop and implement scalable transportation solutions that improve client satisfaction, operational efficiency, and safety outcomes. This individual brings deep account management experience and a proactive, consultative approach to driving long-term client success.
Salary Range: $80K - $95Kyr based on experience plus bonus potential
Location: This is a remote role; however, the Senior Account Manager will manage key accounts in the Seattle, WA region, with occasional travel to Portland, Northern California, and Alaska, and must reside within the Seattle, WA area. This role requires
regular, pre-planned travel to support customers, Service Providers, and operational initiatives across assigned accounts and markets. Sr. Account Managers are expected to maintain a high level of responsiveness during standard business hours to proactively address customer needs, manage escalated issues, and support timely operational resolution, up to five days per week.
Responsibilities: - Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
- Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven's mission
- Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
- Drive client retention and expansion by identifying upselling and cross-selling opportunities
- Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
- Partner with Field Operations to ensure quality standards are met and exceeded
- Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
- Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
- Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
- Manage and contribute to continuous improvement initiatives across accounts and operational workflows
- Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning
- Ensure alignment with EverDriven's policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements
Requirements: - Bachelor's degree or equivalent professional experience
- 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
- Proven ability to manage multiple high-value clients and projects simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to analyze complex data and present actionable insights
- Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
- Valid Driver's License with a clean driving record
- Must pass a background check and drug screening as a condition of employment
- Occasional travel required
Benefits- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
#LI-Remote 
