Location: Michigan (on-site) | Type: Full-Time | Department: Sales & Customer Relations Company name confidential - additional details shared during prescreening & further steps.
About the RoleWe're looking for a
Senior Account Manager to own and grow a portfolio of key B2B and institutional accounts. You'll be the primary relationship owner for some of our most important customers - responsible for retention, growth, and ensuring every account gets a best-in-class experience.
This role suits someone who thrives on relationship-driven sales, has strong commercial instincts, and enjoys solving problems for clients rather than just managing a pipeline.
What You'll Do- Manage and grow a portfolio of key institutional and commercial accounts, serving as their main point of contact
- Develop account plans and identify upsell/cross-sell opportunities within existing accounts
- Negotiate contracts, pricing, and terms with institutional and commercial buyers
- Partner with sales leadership to forecast account performance and report on portfolio health
- Resolve escalated customer issues quickly and effectively, coordinating across internal teams
- Represent the company at industry conferences and trade events
- Mentor junior account or sales team members and help refine account management processes
- Stay current on industry and market trends to better serve accounts
What We're Looking For- 5+ years of experience in account management, B2B sales, or a related relationship-management role
- Proven track record of managing and growing a book of business, ideally with institutional or enterprise clients
- Excellent communication, negotiation, and relationship-building skills
- Comfortable working with CRM tools (e.g., HubSpot or similar) to manage pipeline and reporting
- Strong organizational skills and ability to manage multiple accounts and priorities simultaneously
- Willingness to travel occasionally for trade shows, conferences, and on-site account visits
- Bachelor's degree preferred, or equivalent professional experience
Why Join Us- Work for a stable, profitable, well-established company with a long track record in its industry
- Competitive base salary plus performance-based incentives
- Comprehensive benefits package (medical, dental, vision, retirement plan)
- A collaborative, low-turnover culture where institutional knowledge is valued
