Senior Account Manager - Partnerships

Your Impact: How You'll Help Us Heal a Broken System
This is an opportunity to join a lean, high-performing team with a history of moving quickly and delivering excellence. As a Senior Account Manager - Partnerships, you'll own the full commercial relationship with many of Verse's key DME supplier partners - the businesses responsible for getting certain types of medical equipment and supplies into patients' hands. That means negotiating partnership terms and SLAs, training partners on their obligations and our platform, and holding them accountable day-to-day so patients get what they need, when they need it. You'll work in close partnership with the Strategy & Operations team as they set up this new type of partnership and improve our broader partnership processes and systems.
What You'll Achieve: A Glimpse into Your Contributions
Within your first year, you will have the opportunity to:

• Own a portfolio of Verse Partners, including training new partners on their partnership obligations, our processes, and our software platform.
• Negotiate partnership terms with new and existing partners, balancing partner priorities with reliable delivery for patients.
• Hold partners accountable to SLA terms day-to-day, including regular outreach to get partners to quickly accept and deliver orders, and maintenance of service quality data dashboards.
• Build and maintain strong, long-term partner relationships, ensuring alignment and mutual success. Coach and exit underperforming partners when necessary.
• Surface partner feedback and suggest improvements to our software platform and processes based on partner experience.
• Work cross-functionally with Operations, Strategy & Ops, and Go-To-Market counterparts to resolve partner issues and help roll out process improvements.

Note: This role blends day-to-day account management with real commercial responsibility. You'll negotiate partnership terms, coach and, when necessary, exit underperforming partners, and personally drive the daily actions that keep orders moving. This is a strong fit for someone who's energized by frequent, high-volume external communication and comfortable holding partners to commitments to achieve mutual success and business growth.

What You'll Bring: The Skills and Experience You'll Leverage
We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

Core Skills & Experience

• 2-5+ years in a fast-paced, customer-facing account management role, ideally with some exposure to negotiating commercial terms.
• Excellent external communication, relationship-building, and negotiation skills.
• Comfort working in a high-volume, phone-driven environment. This role involves frequent daily outreach to partners.
• Experience training external stakeholders on new processes, tools, or platforms.
• Confidence having direct, sometimes difficult conversations with underperforming partners, and judgment for when coaching is enough versus when a partner relationship needs to end.
• Highly organized and detail-oriented; able to manage multiple partner accounts and competing priorities.
• Ability to interpret performance data and SLA metrics to inform negotiations and performance conversations.

The Rewards & Reality: Compensation, Benefits & Logistics
We believe in taking care of our team, both professionally and personally. Here's what we offer:

• Meaningful Compensation: $117,250-$135,000 base salary
• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
• Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

Work Environment & Location:

• This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation.
• Please note that at this time, we are not able to provide visa sponsorship for this position. All candidates must be authorized to work in the United States.