Senior Account Manager - Parking Operations

Propark America

$90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of management experience in hospitality, parking, or related industry.
  • Exceptional team leadership and operational skills.
  • Strong written and verbal communication abilities.
  • Motivated to embrace new challenges in a fast-paced environment.
  • Bachelor’s degree in business or related field preferred.
  • Demonstrated resourcefulness and decision-making skills.

Responsibilities

  • Train and mentor managers on customer complaint resolution.
  • Oversee customer service programs to boost satisfaction.
  • Manage equipment and uniform logistics for operations.
  • Create annual budgets for revenue generation and staffing.
  • Act as the primary liaison to clients, ensuring satisfaction.
  • Handle additional tasks as assigned by management.

Benefits

  • Opportunities for career advancement with a promote-from-within culture.
  • Free parking offered at assigned locations.
  • Generous time off including holidays, vacation, and special birthday leave.
  • Inclusive, supportive workplace culture that promotes empowerment and engagement.
  • Diverse benefits package, including medical, dental, and vision coverage.
  • Access to an employee assistance program for 24/7 support.
Full Job Description

Senior Account Manager - Parking Operations

 

Salary Range: $90,000 Annually Commensurate with Experience

Work Modality: In Office

Schedule: Full-time, Tuesday - Staurday (12pm-10PM)

Location: West Hollywood, CA

 

Applications will be accepted until job is closed.

 

Experience Needed:

  • You have operational and financial acumen
  • Your team leadership skills are exceptional
  • You have impeccable conversational and written communication skills.
  • You are a motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferrably including parking experience.
  • You are self-sufficient, resourceful, and decisive.
  • You have an exceptional way with people, and you bring extraordinary results.
  • Minimum of 3 years of progressive management and operational experience in hospitality, parking or a related industry.
  • Bachelor’s degree with a concentration in business is preferred.

Skills and Abilities Needed:

  • Ability to maintain flexible in schedule to meet operational needs.
  • Excellent organizational, problem solving, and time management skills.
  • Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
  • Excellent written and verbal communication skills.
  • Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

 

What We Offer: Compensation and Benefits:

  • Fantastic opportunities for career growth - we always look to promote from within first!
  • Free Parking!!*
  • Competitive salary that is commensurate with experience, plus incentive bonus potential.
  • Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
  • Priority driven culture that is supportive, engaging, empowering and celebratory.
  • A company that values diversity, inclusion, and belonging.
  • The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
  • Learning opportunities through our internal training program - Propark Think 
  • Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
  • Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 

 

As Senior Account Manager, you will:

  • Assist and train managers in handling customer complaints and day-to-day operational issues.
  • Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
  • Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
  • Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
  • Act as primary point of contact with client and maintain highest level of relationship satisfaction
  • Perform other tasks as developed and assigned by company management.

 

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

 

*** Free parking while working at your assigned Propark location(s).

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