Job DescriptionOverviewIn the role of Senior Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, client relationship and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $9 million - $14 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met.
The Senior Account Manager will lead day-to-day operations while owning key client relationships and ensuring exceptional service delivery. This role is responsible for driving operational performance, productivity, quality, and profitability while developing and leading a high-performing team. The ideal candidate is a hands-on, strategic leader who can manage complex operations, build strong client partnerships, resolve escalations, identify opportunities for continuous improvement, and translate client needs into effective operational solutions. Strong communication, leadership, problem-solving, and relationship-management skills are essential for success.
Location: Jackson, TN
Essential Job Functions- Manage and provide guidance to the service team's daily operations
- Own and maintain key client relationships and serve as the primary operational point of contact
- Build strong, long-term partnerships with clients and internal stakeholders
- Conduct regular business reviews/QBRs and communicate operational performance
- Proactively identify and resolve client concerns, escalations, and service issues
- Understand client needs and translate them into operational requirements
- Partner with clients on service improvements, process changes, and performance goals
- Monitor client satisfaction, retention, and service-level expectations
- Ability to balance client expectations with operational capabilities and profitability
- Responsible for coaching, training and developing service team members
- Oversee recruiting efforts to ensure sufficient staff levels, to include the process of interviewing, hiring, orientation, and training
- Provide guidance or manage associate performance
- Oversee scheduling, attendance, and shift meetings
- Payroll approval and processing
- Trend analysis and financial forecasting
- Develop and implement a safety program
- Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations
Education/Experience- High School diploma or GED required; bachelor's degree preferred
- 5+ years' experience managing onsite teams
- Highly effective personnel and process management skills and techniques
- Proven skills and knowledge on training, coaching, and performance evaluation
- Experience with Lean, Kaizen, Six Sigma, A3, or continuous improvement preferred
- Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
- Strong communication skills, both oral and written
- Ability to solve complex problems, including finance
- Strong interpersonal and customer service skills
- Exceptional attention to detail
Salary Range: $66,080.36 - $99,120.54 annually, depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.
