Job DescriptionThe Luxer One Commercial division is seeking an enthusiastic, driven, customer-centric Senior Account Manager to join our growing team! Our Account Managers oversee the client's experience as they use our locker systems and ensure their needs are met on time. If you are a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment, then you've come to the right place.
WHAT YOU'LL DO:
- Proactively manage the client relationship and ensure the locker system continues to meet their ongoing needs
- Develop a strong knowledge base of the locker system to be able to support our clients
- Collaborate with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool
- Collaborate with internal teams to address escalated customer service inquiries and opportunities for growth
- Assist the Project Management team with stalled clients to encourage immediate use of the system
- Analyze utilization data and targeting customers with high utilization for expansion opportunities
- Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs
- Take on special projects to assist in the growth and development of the company
RequirementsAT A MINIMUM YOU SHOULD HAVE:- Bachelor's Degree preferred, or equivalent work experience
- 5+ years customer service or account management experience in a fast-paced environment
- A confident phone presence and effective email communication
- Previous experience with Zoho or other CRM
- Proficiency with Mac or Apple products
OUR CORE VALUESEvery team member is expected to embody and champion our core values:
- Do the Right Thing
- Be Customer Obsessed
- Respond Rapidly
- Take Pride and Ownership
- Be Solutions Driven
BenefitsWHAT YOU'LL GET- You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
- As "Luxens," we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
- We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!
