IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Senior Account Manager to join our growing team. The ideal candidate will have a passion for K-12 education, account management and customer success. In this role you will be developing and managing relationships with school administrators across the US to ensure customer satisfaction throughout the customer life-cycle. As a Senior Account Manager at IXL, you will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage. You will handle subscription renewals, upselling, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals.
To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touch points for multiple accounts. You possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.
You'll be expected to develop a strong understanding of "everything IXL" from rostering and integration to security and privacy to product features and implementation. You are a trusted, strong internal and external resource. This position requires you to be proactive and self-motivated, driven to help our customers to be successful on IXL and all related products. With an attitude of no task being too big or too small you are willing to take on projects as needed by our customers and internal teams while being a true resource. The Senior Account Manager must be comfortable with data and analysis to include executing customer data reviews and providing insights. Your overall goal is to be a strong representative of IXL, displaying competency and confidence with our customers.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING- Proactive communication to customers throughout the year to provide best in class service
- Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
- Responsible for renewals including upsells and all transactional components
- Work with field sales to develop and manage targeted campaigns to upsell and expand within existing accounts
- Understand all facets of the IXL product as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise
- Curiously learn and develop true alignment with internal IXL Learning systems and processes
- Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
- Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences
- Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
- Accurately track all customer related activities, communication and opportunities in salesforce.com
- Gather customer feedback to help improve and enhance product offerings
WHAT WE'RE LOOKING FOR- BA/BS Degree required
- 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
- Classroom experience and/or a related educational field preferred
- Exceptional communication skills, written and verbal
- Strong presentation skills
- Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
- MS Office, Google Suite computer skills. Salesforce experience a plus
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research and problem-solving skills
- Proven ability to work effectively across teams
- Comfortable with technology and passionate about bringing technology into the classroom
