Globe Life Inc.

Senior Account Manager, Group Benefits (Remote)

Globe Life Inc. • $80K — $95K *
US-AnywhereRemote in Cheyenne, WY
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in marketing, business administration, sales, or related field preferred.
  • 5+ years of experience in insurance, benefits administration, or client services.
  • Understanding of group insurance products and administrative concepts.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Attention to detail in data management and client documentation.
  • Proficiency in Microsoft Office Suite; familiarity with Salesforce preferred.

Responsibilities

  • Serve as the primary contact for key employer group clients for issue resolution and reporting.
  • Build and maintain relationships with client contacts and broker partners.
  • Proactively communicate account status, policy updates, and renewal timelines to clients.
  • Coordinate with internal teams and TPA partners for service delivery.
  • Collaborate with Underwriting and TPAs for policy changes and renewals.
  • Monitor account performance and identify growth opportunities.
  • Prepare client reports and stewardship presentations.

Benefits

  • Comprehensive health, dental, and vision insurance plans.
  • Robust life insurance benefits and retirement plans, including a company-matched 401k.
  • Paid holidays and time off for work-life balance.
  • Parental leave for welcoming new additions.
  • Subsidized all-in-one subscriptions for fitness and wellness goals.
  • Company-paid counseling for mental health support.
  • Continued education reimbursement and career growth opportunities.
  • Discounted tickets for Texas Rangers games.
Full Job Description
Role Overview:

Could you be our next Senior Account Manager, Group Benefits? Globe Life is looking for a Senior Account Manager, Group Benefits, to join the team!

In this role, you will be responsible for managing the organization's most strategic and complex client relationships within the Group Benefits division. As the primary point of contact for key accounts, you will ensure the successful delivery of services, anticipate client needs, and drive long-term satisfaction and retention. You will partner with the Sales Team and Globe Life Group Benefits' Third Party Administrator (TPA) partners to lead strategic planning and execution for each assigned account, while collaborating closely with internal teams and external partners to ensure client goals are met and exceeded. Additionally, you may provide training and guidance to Account Managers.

This is a remote/work-from-home position.

What You Will Do:

  • Serve as the primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation.
  • Build and maintain strong working relationships with client contacts and broker partners.
  • Proactively communicate with clients regarding account status, policy updates, and renewal timelines.
  • Coordinate with internal teams and external TPA partners to facilitate smooth client interactions and service delivery.
  • Collaborate with Underwriting and TPAs to complete policy change requests and prepare client renewal packages.
  • Monitor account performance and proactively identify opportunities for account growth or administrative process improvement.
  • Prepare and distribute client reports.
  • Create stewardship presentations illustrating account progress, goals, and quarterly initiatives.
  • Maintain accurate and up-to-date account records and documentation in Salesforce.
  • Act as a point of escalation for complex client issues requiring coordination across multiple departments and partners.
  • Identify recurring client issues and trends to support continuous service improvements.
  • Provide training and guidance to Account Managers as needed.


What You Can Bring:

  • Bachelor's degree in marketing, business administration, sales, or a related field preferred.
  • 5+ years of related experience in insurance, benefits administration, or client services, including exposure to employee benefits or B2B account management.
  • In-depth understanding of group insurance products and administrative concepts.
  • Strong verbal and written communication skills with a professional, client-facing demeanor.
  • Excellent organizational and time management abilities; able to manage multiple tasks and deadlines simultaneously.
  • Strong attention to detail and accuracy, particularly in data management and client documentation.
  • Able to work independently while also mentoring and guiding junior team members.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Familiarity with Salesforce strongly preferred.


Applicable To All Employees of Globe Life Family of Companies:

  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.


How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

About Globe Life Inc.

Globe Life Inc., through its subsidiaries, provides various life and supplemental health insurance products, and annuities to lower middle to middle income households in the United States. The company operates through four segments: Life Insurance, Supplemental Health Insurance, Annuities, and Investments. It offers term life, whole life, and juvenile life insurance products; accidental death and dismemberment insurance, mortgage protection insurance, and accidental death benefit; and medicare supplement plans, critical illness, and limited-benefit supplemental hospital and surgical insurance plans. The company also provides annuity products comprising fixed rate and indexed annuities; and single premium annuities, such as equity-indexed annuity contracts and other interest-sensitive life insurance products. In addition, it offers investment brokerage services through its subsidiary, GL Capital Partners LLC. The company sells its products through direct mail, call centers, and agency and independent agent distribution channels, as well as through the Internet. Globe Life Inc. was founded in 1951 and is headquartered in McKinney, Texas.
Learn more about Globe Life Inc.
Size
3,222 employees
Market Cap
$11.5 billion
Industry
Finance & Insurance
Net Income
$731.7 million
5 Year Trend
+5.4%
Revenue
$4.7 billion
NASDAQ
GL
* Ladders Estimates

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