Job Type
Full-time
Description
As a
Senior Account Manager, you will work to ensure seamless execution of FRT's services, coordinating the needs and wants of the client with our service and operations teams.
As a
Senior Account Manager at FRT, you will be responsible for building, maintaining, and growing key relationships with our institutional investor clients, identifying new business opportunities, and maintaining extensive industry knowledge. Specifically, you will:
Serve as the primary client service provider for your assigned clients
- Develop and maintain strong relationships with an assigned portfolio of clients
- Applying proven client service techniques, methods and tools, coordinate service across multiple accounts, developing task schedules, tracking client requests, and managing the progress of each request through to completion
- Document and communicate client priorities and pain points to internal teams
- Maintain records of client, prospect and partner visits, appointments, contacts and activities in FRT's CRM
- Responsible for client satisfaction and retention
Become a trusted advisor to clients
- Build and maintain long term relationships with clients and business partners based on knowledge of client requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise)
- Using internal access to extensive knowledge of the class action portfolio recovery space, provide guidance to clients on upcoming participation opportunities, key industry topics, and best practices
Partner with sales, marketing, and sales partners to demonstrate FRT's value proposition to existing clients
- Listen to the needs of prospects and existing clients
- Identify and analyze clients' business and issues in order to match the appropriate solution/technology to the clients' requirements and present it to the client
Our ideal candidate is:- An experienced account manager with five years' experience in key account management in the financial services industry;
- Effective in driving successful business outcomes with clients and prospects;
- A highly skilled client manager, influencer, negotiator, and organizer;
- Self-directed and detail oriented, able to work in a fast-paced environment with limited administrative support or hand holding;
- Highly collaborative, prioritizing collaboration over credit, and interested in building strong relationships with peers across corporate functions;
- A naturally confident networker and relationship builder, able to build strategic relationships internally and externally, with an ability to lead inspirational presentations in an adaptive style
- Experienced in identifying new business opportunities and increasing revenues from existing clients;
- Intellectually curious, with a passion for learning and a demonstrated commitment to continuous growth; and
- Of course, looking to join a growing company with a vibrant, entrepreneurial culture, dedicated to being the top provider in the class action recovery space.
What does FRT offer:
- Fun and diverse colleagues
- Free drinks and snacks (as well as free access to onsite gym in our Medford office)
- Health, dental, vision
- 401k (with company match)
- Income protection plans (life, AD&D, short- and long-term disability) and access to a suite of voluntary benefit programs
- Close to public transit (walking distance to Wellington T on Orange Line)
- Free parking onsite at our corporate headquarters in Medford, MA.
Compensation: base salary is experience dependent and can range from $87,000 - $120,000 a year (based in MA). FRT also offers an annual bonus.
The position is open to candidates in MA or NY area. Local candidates only, please.AGENCIES: WE ARE NOT WORKING WITH AGENCIES ON THIS REQUISITION.Salary Description
$90,000 - $120,000
