Job DescriptionAs a Senior Account Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.
Your Tasks- Lead, hire, train, and develop a team of Client support functions, ensuring high performance through motivation, recognition, and coaching.
- Act as the primary liaison between clients and internal teams, aligning operational output with client expectations to meet or exceed SLAs.
- Drive strategic account management by developing and executing client-focused initiatives that enhance service delivery and customer satisfaction.
- Oversee operational reporting, including data gathering for invoicing, forecasting monthly volumes, and tracking key performance metrics.
- Build and maintain strong cross-functional relationships with decision-makers across various departments to ensure alignment on client needs and business objectives.
- Review and manage Customer Statements of Work (SOWs), monitor daily activities, and evaluate weekly scorecards to track and improve performance.
- Identify and implement process improvements to enhance efficiency, service quality, and overall account performance.
- Manage the global locations, ensuring regular communication and updates, new processes, and client expectations.
- Seek out business opportunities to support growth across locations & services
- Ensure compliance with all company safety and hygiene regulations.
- Adhere to and uphold the 5S Program and company guidelines.
Qualifications- Bachelor's degree in Business, Supply Chain, or a related field, or equivalent work experience.
- Minimum 7+ years of account management experience, with a focus on global clients and strategic customer relationships.
- Proven ability to work in a fast-paced, problem-solving environment.
- Strong leadership skills with experience managing and developing high-performing teams.
- Exceptional communication, negotiation, and relationship-building skills.
- Ability to analyze data, establish priorities, and make strategic decisions.
- Experience in managing SLAs, contracts, and operational performance metrics.
- Preferred Qualifications:
- Experience in Supply Chain, Logistics, or Manufacturing environments.
- Advanced Excel skills, including data analysis and reporting.
- Working knowledge of SAP or other ERP systems.
- Strong analytical mindset with the ability to identify trends and drive continuous improvement initiatives.
Additional Information- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
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