Job OverviewYou are an inspiring leader that brings passion and care to everything you do. You're a partner, entrepreneur, and a driver of growth for your clients' businesses. You have experience with large-complex campaigns and are comfortable being hands-on.
Your focus is on enhancing your client's business and brand through compelling creator marketing solutions for clients and prospective clients. You ensure the smooth running of accounts and leads and are keen to empower a motivated team to deliver high levels of client service and strategic, creative, and reporting excellence.
You are recognised as the overall relationship lead by the client.
ResponsibilitiesBusiness Management- Understanding and championing the agency through an understanding of client marketing and the business.
- Responsible for campaign planning and scoping alongside the Account Directors and in collaboration with all agency teams and partners.
- Experience with RFPs and pitches
- Identifies organic growth opportunities and leads growth plans. Builds out a pipeline of secured work.
- Allocates resources creatively, balancing client needs with profitability and scope.
Relationship Leadership- Ensures the agency operates on a solid foundation by building strong senior client relationships through business and marketing acumen.
- Possesses a deep understanding of clients' business issues, marketing, industry, competitors, and brands uses these insights to help clients to articulate their needs, and the agency to propose groundbreaking solutions.
- Easily builds rapport and trust with clients
- Communicates firmly, is credible and instills trust with executive clients.
- A senior stakeholder on key cross-agency or IAT meetings and/or issues.
- Resolves conflict easily and quickly, reducing organization and interpersonal issues.
- A positive mindset to the team, work, and clients
Skills & Attributes- Multiple years in a Director Level Role
- Significant experience in professional client relationship management
- Demonstration of ensuring Account Management 101 at all touchpoints: Excellent attention to detail, high client satisfaction, process implementation, financial management
- Experience giving clear direction to strategy & creative on briefs and projects
- Effective team planning, management, and pastoral capabilities
