General Manager - Sales Driven Leader to expand into the Omaha Market! Launch, manage and grow a local market with your hands-on expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home.
As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.
Sales & Marketing Expectations:- Achieve sales goals for number of appointments, conversation rate and total sales
revenue. - Timely completion of estimates and contracts with a clear product solution and scope of work.
- With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.
Operations Responsibilities:- Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
- Local vendor management - find and develop relationships with local and regional
subcontractors/vendors as needed. - Point of Escalation - respond to and resolve escalated situations with customers, systems, and processes.
- Maintain accurate and adequate inventory for all stocked equipment.
- Manage fleet/vehicle maintenance, repairs and cleanliness.
- Ensure timely response and completion of all service calls; tracking warranty information,
confirming satisfactory completion and billing of all service requests.
Leadership Responsibilities:- Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, production).
- Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations.
- Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
- Scale and grow your local market.
- Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.
Required Industry Experience, Skills, and Travel- Residential Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry experience required (B2C).
- Proven experience as a successful Sales producer and manager.
- Excellent spoken and written communication skills, presentation skills, and project management skills.
- Strong interpersonal skills and the ability to lead and develop a team.
- Excellent leadership and decision-making skills.
- Financial acumen including understanding of a budget.
- Excellent problem-solving skills.
- Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
- Travel up to 10% as needed.
Total Rewards:- Base salary plus incentive = total compensation of $110,000 - $120,000 annually.
- Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance.
- Paid time off includes paid holidays and three weeks of PTO.
- Training includes virtual and in-person learning and development, product development training, ongoing support, and the o
At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
