Summary:

The Segment Risk Manager Sr – Business Continuity & Resiliency leads operational risk oversight while owning the design and execution of business continuity, disaster recovery, and resiliency programs for a major business segment. This role ensures effective risk governance, regulatory compliance, and organizational preparedness for disruptive events.

Duties & Responsibilities:

• Oversee operational and regulatory risk management programs for a major business segment.
• Evaluate effectiveness of internal controls and risk mitigation strategies.
• Direct self-monitoring, testing, and Risk & Control Self-Assessments (RCSA) in alignment with Corporate Risk requirements.
• Ensure adherence to corporate policies, procedures, and regulatory expectations.
• Serve as the central point of coordination between business segment, Corporate Risk, and Audit.
• Escalate significant risks, control gaps, and issues to senior leadership in a timely manner.
• Partner with business leaders to align risk management activities with strategic objectives.
• Lead remediation efforts, including action planning, ownership, and tracking to resolution.
• Develop and maintain Business Continuity Plans (BCPs) and conduct Business Impact Analyses (BIA).
• Coordinate with IT and stakeholders to align disaster recovery strategies and recovery objectives (RTO/RPO).
• Lead crisis management response and incident coordination during business disruptions.
• Design and execute continuity testing, training, and post-incident improvement activities.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor’s degree
• Minimum of 7 years of experience in Audit, Compliance, Risk Management or Operational Risk.
• In lieu of a Bachelor’s degree 4 additional years of segment-specific or risk related experience may be considered

Preferred Qualifications:

• 7+ years of experience in operational risk, enterprise risk, or related discipline
• Experience in a regulated industry preferred
• Prior leadership or people management experience
• Experience building or managing Business Continuity and Disaster Recovery programs
• Knowledge of operational resiliency frameworks and industry standards (ISO 22301, NIST, FFIEC)
• Familiarity with crisis management structures and incident command protocols
• Experience conducting Business Impact Analyses and scenario planning exercises
• Understanding of third-party/vendor continuity risk management
• Ability to define and track recovery metrics (RTO, RPO)
• Experience facilitating tabletop exercises and resilience simulations
• Strong executive communication and crisis leadership capability
• Ability to influence across business, technology, and risk functions
• Relevant certifications (CBCP, MBCP, CRISC, CISM, or similar)

Exempt Status: (Yes= not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.