We are seeking an experienced Security & Resilience Platform Engineer to spearhead the implementation of our IT Operations Management (ITOM) module and serve as the primary technical owner of our ServiceNow platform. This role will drive the strategy, configuration, and rollout of ITOM capabilities (Discovery, Service Mapping, Event Management, CMDB, etc.) while also supporting the broader ServiceNow ecosystem and future module implementations across the organization. In addition to platform responsibilities, this individual will play a key supporting role in our vulnerability management and business continuity/disaster recovery (BCDR) programs, helping ensure our technology environment remains secure, resilient, and well-governed.

Key Responsibilities
• ServiceNow ITOM Implementation & Platform Leadership
• Lead the end-to-end implementation of the ServiceNow ITOM module, including Discovery, Service Mapping, Event Management, and CMDB design/configuration.
• Define ITOM implementation roadmap, project milestones, and success metrics in partnership with IT leadership.
• Configure, customize, and maintain ServiceNow to align with business requirements and ITIL best practices.
• Serve as a subject matter expert and primary point of contact for day-to-day ServiceNow platform administration, troubleshooting, and enhancements.
• Partner with stakeholders to scope, plan, and support the implementation of future ServiceNow modules (e.g., ITSM enhancements, ITAM, SecOps, HRSD, or other modules as the platform expands).
• Maintain platform health, including instance upgrades, patching, integrations, and data integrity.
• Develop and maintain documentation, including configuration guides, process workflows, and end-user training materials.
• Evaluate and recommend ServiceNow best practices, new features, and platform optimizations.

Vulnerability Management Support
• Assist in the coordination and tracking of vulnerability management activities, including scanning cadences, remediation tracking, and reporting.
• Support integration of vulnerability data into ServiceNow (e.g., Vulnerability Response module) to streamline remediation workflows.
• Collaborate with security and infrastructure teams to prioritize and track remediation efforts against SLAs.

Business Continuity & Disaster Recovery (BCDR) Support
• Support the maintenance and continuous improvement of BCDR plans, documentation, and testing schedules.
• Assist in coordinating disaster recovery tabletop exercises and post-exercise reporting.
• Help ensure BCDR-related data, assets, and dependencies are accurately reflected within the ServiceNow CMDB.

Qualifications

Required
• 3+ years of hands-on experience administering or implementing ServiceNow, with direct experience in ITOM (Discovery, Service Mapping, Event Management, or CMDB).
• Strong understanding of ITIL framework and IT service management principles.
• Experience with ServiceNow scripting (JavaScript, Glide API) and platform configuration (business rules, workflows, UI policies, ACLs).
• Demonstrated ability to manage projects independently, including scoping, planning, and stakeholder communication.
• Excellent written and verbal communication skills, with the proven ability to translate complex technical concepts into clear, accessible language for both technical and non-technical audiences.
• Strong interpersonal skills and the ability to build relationships and collaborate effectively across cross-functional teams in a fast-paced manufacturing technology environment.
• Preferred
• ServiceNow certifications (CSA, ITOM Fundamentals, CIS-ITOM, or related).
• Prior experience supporting vulnerability management programs or tools (e.g., Tenable, Qualys, Rapid7).
• Familiarity with business continuity/disaster recovery planning and testing.
• Experience with additional ServiceNow modules (ITAM, SecOps, HRSD, etc.).

RSU Eligible

This position is eligible to receive restricted stock unit (RSU) awards and cash bonuses, solely at MACOM's discretion, subject to individual and company performance.

Salary Range

The Salary Range for this position is $95,000 - $154,000. Actual salary offered to candidate will depend on several factors, including but not limited to, work location, relevant candidates' experience, education, and specific knowledge, skills, and abilities.

Benefits: This position offers a comprehensive benefits package including but not limited to:
• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.