Job Type
Full-time
Description
Security Team Lead (Tier 2)Position OverviewThe
Security Team Lead (Tier 2) is a hands-on leadership role responsible for delivering exceptional cybersecurity services while actively working within our ticketing environment. This role blends deep technical expertise with team leadership.
You'll lead by example-resolving complex security issues, mentoring team members, and continuously improving processes to support DataPerk's commitment to proactive service, accountability, and client success.
What You'll DoLeadership & Team Development- Lead, mentor, and support security team members in a collaborative, growth-focused environment
- Serve as the escalation point for complex technical issues and security incidents
- Provide coaching, feedback, and ongoing development opportunities
- Assist with hiring, onboarding, and training new team members
- Help define KPIs, service standards, and performance expectations
- Champion DataPerk's core values of accountability, ownership, and teamwork
Security Operations & Ticket Execution- Actively resolve security tickets while maintaining high-quality standards
- Monitor and manage ticket queues to meet SLAs and response targets
- Prioritize and assign work based on urgency and team capacity
- Ensure thorough documentation and excellent client communication
Incident Response & Threat Management- Lead incident response from detection through resolution
- Investigate alerts from EDR, SIEM, firewalls, and related tools
- Perform root cause analysis and implement corrective actions
- Develop and refine incident response playbooks
- Communicate clearly with clients during security events
Security Monitoring & Tools- Oversee daily monitoring and optimization of security tools
- Tune systems to reduce false positives and improve detection
- Maintain proactive visibility into client environments
- Evaluate and recommend tools or enhancements
Client Partnership & Advisory- Act as a trusted advisor on cybersecurity risks and best practices
- Translate technical findings into clear, actionable recommendations
- Participate in client meetings, reviews, and planning sessions
- Support development of security roadmaps and remediation strategies
Compliance & Documentation- Align services with frameworks such as NIST, CIS, and HIPAA
- Maintain accurate documentation of processes and systems
- Support audits and compliance initiatives
- Contribute to internal knowledge bases and SOPs
Process Improvement & Innovation- Identify opportunities to improve efficiency and automation
- Standardize processes and enforce best practices
- Track and report team and service performance metrics
- Help evolve and scale DataPerk's cybersecurity offerings
Requirements
A Bachelor's degree in Cybersecurity, Information Technology, or equivalent experience is required.
- Strong experience in cybersecurity operations (MSP experience highly preferred)
- Hands-on expertise with EDR, SIEM, firewalls, and vulnerability management tools
- Ability to troubleshoot and resolve complex technical issues
- Experience mentoring or leading technical team members
- Strong communication and client service skills
Preferred Certifications- Security+, CISSP, CySA+, CEH, or similar
