Job DescriptionAllied Universal® is hiring a Security Account Manager for an Investment Banking Client located in Boston, Mass
As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Essential Duties & Responsibilities
Team leadership & performance management- Supervise and schedule operations-center staff and the on-site security team to maintain uninterrupted 24/7 coverage.
- Set performance expectations, conduct evaluations, coach and develop staff, manage hiring, onboarding, and take corrective action in coordination with the contractor and client.
- Establish and monitor performance measures emphasizing quality and accuracy and conduct quality review of analyst work products.
Training & development- Own onboarding and ongoing training; ensure staff are certified on required systems before performing related duties and maintain training and certification records.
- Conduct recurring drills and exercises and apply lessons learned to improve procedures.
SOPs, Playbooks & Operational Standards- Develop, maintain, and standardize GSOC SOPs, response playbooks, escalation matrices, and operational procedures.
- Continuously improve operational workflows, triage processes, and incident handling procedures.
- Ensure operational consistency across all shifts and personnel.
Investigations- Oversee intake, triage, documentation, and case management for security incidents, ensuring sound evidence handling and accurate, audit-ready records.
- Coordinate appropriately with client Human Resources, Legal, Privacy, and law enforcement within legal boundaries; identify trends to support proactive mitigation.
GSOC Technology & Systems Management- Oversee GSOC technology platforms including:
- CCTV systems
- Access control systems
- Mass notification platforms
- Intelligence monitoring tools
- Incident management systems
- Coordinate system testing, maintenance, upgrades, and operational enhancements.
- Ensure operational reliability and functionality of all GSOC systems.
Intelligence collection & analysis- Direct the intelligence cycle - collection from open sources and commercial platforms, analysis, production, and dissemination of timely, accurate products.
- Set source-evaluation and corroboration standards, and quality-control analytic products and recurring briefings.
Risk assessment- Plan and conduct physical security, site, event, and travel/country risk assessments using an established risk methodology.
- Assess threats and vulnerabilities across people, facilities, information, and partners; prioritize by likelihood and impact; deliver actionable recommendations and track mitigation to closure.
Crisis response & communication- Serve as the operations-center escalation lead; ensure events are classified and escalated according to the client's severity and escalation framework.
- Govern mass-notification standards and message accuracy, coordinate with the client's crisis-management teams during activations, manage personnel accountability/wellness-check processes, and lead after-action reviews.
Metrics, Reporting & Continuous Improvement- Establish and monitor GSOC performance metrics, KPIs, and SLAs.
- Conduct operational audits and identify areas for improvement.
- Develop initiatives that improve operational efficiency, response capability, and service delivery.
- Produce operational reports, metrics summaries, and executive updates.
Stakeholder Coordination & Communications- Serve as a liaison between the GSOC and internal business units, leadership teams, vendors, and external partners.
- Coordinate operational communications during incidents and crises.
- Support executive briefings, operational updates, and stakeholder reporting.
Business Continuity, Travel Risk & Compliance- Support travel security operations and traveler monitoring initiatives.
- Integrate GSOC operations into broader business continuity and crisis management programs.
- Ensure compliance with company policies, operational standards, and applicable regulations.
Physical security operations- Oversee access control and video-surveillance monitoring, alarm response, badging, visitor management, and after-hours response in coordination with on-site staff and local responders.
- Guide GSOC to be the primary back-up for all satellite sites
- Maintain operational readiness and business continuity of the operations center.
Cross-site & enterprise collaboration- Serve as the operations-center liaison to the client's locations, promoting consistent security standards, notification practices, and situational-awareness sharing across sites.
- Build effective working relationships with client business-continuity, HR, IT/security, Legal/Privacy, and communications partners, and maintain relationships with law enforcement, emergency services, and external risk-management providers.
- Supervisory Responsibilities - Directly supervises operations-center analysts and the on-site security team; responsibilities include scheduling, training, performance management, and coordination of staffing levels and coverage in line with contractor and client requirements.
Required Qualifications- Education: Bachelor's degree in security management, criminal justice, emergency management, intelligence, or a related field - or an equivalent combination of education and relevant experience.
- Experience: 3+ years of security operations experience, including 3+ years in a security/global operations or command-center environment and demonstrated team leadership or supervisory experience.
- Experience managing or coordinating a 24/7 operation, including staff scheduling and coverage.
- Working knowledge of access control and video-management systems, mass-notification tools, and security intelligence/analysis practices.
- Hands-on experience with enterprise platforms such as access control (e.g., CCure), video management (e.g., Avigilon, ExacqVision), mass notification (e.g., Everbridge), and travel risk management (e.g., International SOS).
- Strong written and verbal communication, sound judgment under pressure, and demonstrated discretion with confidential and sensitive information.
- Proficiency with standard office and collaboration software.
Preferred Qualifications- Experience in healthcare, technology, or other regulated environments, and familiarity with applicable privacy and security expectations.
- Incident-command or crisis-management training (e.g., ICS), and intelligence/OSINT analysis experience.
- Knowledge, Skills & Abilities
- Leadership and people-management skills, with the ability to develop and retain a high-performing team.
- Analytical and problem-solving ability, attention to detail, and clear, concise reporting.
- Calm, decisive judgment in time-sensitive and emergency situations.
- Collaboration and relationship-building across teams, sites, and external partners.
- Commitment to confidentiality, ethics, and professional conduct.
- Physical Demands & Work Environment
- Works in a 24/7 operations-center environment; the schedule may include shifts, nights, weekends, holidays, on-call, and response to events outside normal business hours.
- Frequently remains in a stationary position and monitors multiple screens for extended periods.
- Occasionally moves about the facility and between work areas; may respond to incidents on site.
- Communicates effectively in person, by telephone, and in writing.
Salary: $98,321 / year
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