OverviewJob DescriptionAccount Manager - Security Operations Allied Universal is seeking an experienced Account Manager to oversee security operations for a large-scale security contract.This is a senior leadership opportunity for an experienced security professional with a strong background in operational management, client relations, and team leadership.
The successful candidate will oversee security operations, manage a team of approximately
50-80 security professionals, ensure compliance with client expectations, and drive operational excellence.
The ideal candidate will have a strong background in
senior-level security management, military, law enforcement, or director-level security operations, with proven experience managing large teams, developing SOPs, and maintaining strong client partnerships.
Key Requirements (Must Have)- 5+ years of security management experience in a senior leadership capacity.
- Previous experience managing large security teams (50-80 guards).
- Experience as an Account Manager, Security Operations Manager, Director of Security, or equivalent leadership role.
- Military, law enforcement, or equivalent high-level security background required.
- Strong experience creating, implementing, and managing Standard Operating Procedures (SOPs).
- Valid Security Licence required.
- Proven experience managing client relationships and security operations.
- Strong leadership, communication, and decision-making skills.
Location: Edmonton, Alberta, Canada
Pay Rate: $ 46.50 /hour
Schedule: Monday to Friday | 06:00 - 15:00Key Qualifications- Extensive experience overseeing security operations within complex environments.
- Demonstrated ability to lead, coach, and develop supervisors and security personnel.
- Strong understanding of security protocols, investigations, incident management, and emergency response.
- Experience managing performance, conducting operational reviews, and implementing improvements.
- Ability to manage multiple priorities while maintaining service excellence.
- Strong knowledge of reporting requirements, documentation, and compliance standards.
- Proficiency with Microsoft Office and security management systems.
Key Responsibilities- Oversee daily security operations and ensure effective service delivery across assigned accounts.
- Manage, support, and develop a team of 50-80 security guards, supervisors, and site leadership.
- Act as the primary point of contact for client leadership and maintain strong professional relationships.
- Ensure all contractual obligations, company policies, and operational standards are consistently met.
- Develop, review, and maintain SOPs, post orders, and operational procedures.
- Conduct regular site visits, audits, and operational reviews to identify opportunities for improvement.
- Monitor team performance, provide coaching, and implement corrective action when required.
- Oversee incident management, investigations, and follow-up actions.
- Support recruitment, onboarding, training, and retention strategies.
- Prepare operational reports and provide updates to senior leadership and clients.
- Respond to escalated security concerns and provide leadership during critical incidents.
What We're Looking ForWe are looking for a
strategic, experienced, and results-driven security leader who can successfully manage a large-scale security operation while maintaining strong client relationships.
The ideal candidate is confident leading teams, comfortable working in high-pressure environments, and has the ability to balance operational requirements with customer expectations. This individual will play a key role in ensuring service excellence, employee engagement, and overall contract success.
Join Allied Universal and lead security operations for a key client partnership while making a direct impact on safety, performance, and operational excellence.Closing 
