Job Title: Security Account Manager
Location: Toronto, ON
Job Type: Full-Time
Salary: CAD $92000 per year
We are looking for an experienced
Security Account Manager to oversee multiple sites throughout the Greater Toronto Area. The ideal candidate is a strong leader with experience in contract security, client relations, and team management. This position is responsible for ensuring excellent customer service, maintaining contract compliance, and supporting the day-to-day operations of assigned accounts.
Responsibilities- Manage multiple security client sites and serve as the primary point of contact.
- Build and maintain strong relationships with the client through regular communication and site visits.
- Supervise, coach, and support security supervisors and officers.
- Ensure all client sites are staffed appropriately and operational needs are met.
- Conduct site inspections, quality assurance audits, and performance evaluations.
- Investigate incidents, review reports, and implement corrective action when necessary.
- Assist with recruiting, interviewing, hiring, onboarding, and training security personnel.
- Monitor employee attendance, performance, and compliance with company policies and client post orders.
- Work closely with scheduling and operations teams to ensure adequate staffing coverage.
- Participate in client meetings and prepare operational reports as needed.
- Respond to after-hours emergencies and participate in an on-call rotation.
Qualifications- Minimum of 3 years of management experience in the contract security industry.
- Strong leadership, communication, and customer service skills.
- Experience with workforce management and scheduling software such as TrackTik, WinTeam, or similar platforms.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Valid Ontario driver's license and reliable transportation.
- Valid Ontario Security Guard Licence preferred, or the ability to obtain one if required for the role.
