Sea Logistics Operational Care Manager, Import How you create impact The Sea Logistics Operational Care Import Manager leads a team responsible for delivering high-quality import operations while driving operational efficiency, productivity, and profitability. This role oversees the Operational Care Center (OCC), ensuring shipments are managed accurately, efficiently, and in line with customer expectations. The successful candidate will focus on developing team capabilities, improving processes, and supporting the continued growth of Kuehne+Nagel's Sea Logistics business. They will build strong relationships with carriers, vendors, and internal stakeholders to ensure exceptional service delivery and operational performance. In addition, they will ensure Health Chain and other Sea Logistics shipments are managed in compliance with GxP requirements, transportation regulations, company policies, and customer-specific guidelines. 30Lead, coach, and develop a team of Operational Care Center (OCC) professionals, fostering a culture of collaboration, continuous improvement, and operational excellence. 30Partner with Customer Care and Operations leadership to identify process gaps and implement solutions that improve service quality and the customer experience. 30Drive workflow optimization initiatives to improve efficiency, productivity, and scalability. 30Develop and deliver training, mentoring, and professional development programs for team members. 30Build and maintain strong relationships with carriers, suppliers, and other key partners.Identify operational risks and implement contingency plans to minimize disruptions and ensure service continuity. 30Monitor KPIs and performance metrics to drive continuous improvement and operational excellence. 30Provide guidance and support to OCC Specialists, helping them resolve issues and make informed decisions. 30Ensure timely, accurate, and customer-focused communication throughout the shipment lifecycle. 30Analyze performance trends and identify opportunities to improve processes, productivity, and service levels. 30Support Healthcare Logistics (Health Chain) operations, ensuring compliance with GxP requirements, training standards, and customer-specific protocols. 30Ensure compliance with Kuehne+Nagel Quality, Safety, Health, and Environment (KNQSHE) policies, procedures, and regulatory requirements. 30Promote a high-performance, customer-focused culture while maintaining quality and compliance standards. If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. This job posting relates to an available role and not a future talent pool. What we would like you to bring 305+ years of experience in Sea Logistics Freight Forwarding, preferably in import operations. 303+ years of people leadership experience, including coaching and developing teams. 30Experience managing operational performance and driving process improvements in a logistics or supply chain environment. 30Strong understanding of import regulations, compliance requirements, and industry best practices. 30Experience working with carriers and managing relationships with internal and external stakeholders. 30Ability to use KPIs, reporting tools, and performance metrics to drive business results. 30Project management experience, including leading initiatives from planning through implementation. 30Strong commercial awareness and the ability to balance customer needs with operational and business objectives. 30Strong communication, problem-solving, and stakeholder management skills. 30Customer-focused mindset with a commitment to service excellence. 30Self-motivated, proactive, and driven by continuous improvement. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $90,000 and $113,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. #LI-TD1