TeleTech

Scrum Master

TeleTech • $86K — $198K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Agile, Lean, and Scrum practices
  • Demonstrated ability to teach Agile framework concepts
  • Proven experience in de-conflicting sprint goals
  • Strong skills in prioritizing and leading tasks across teams
  • Familiarity with Atlassian tools like JIRA and Confluence
  • Experience in IaaS and PaaS development and deployment
  • Top Secret clearance required

Responsibilities

  • Coach and mentor development teams to boost performance
  • Ensure successful progress of Scrum projects
  • Introduce innovative concepts to solve complex problems
  • Facilitate effective OKR planning and sprint reviews
  • Drive sustainable process improvements using various tools
  • Collaborate with key stakeholders to deliver IT solutions
  • Impact national security through project solutions

Benefits

  • Health and life insurance coverage
  • Disability and financial support programs
  • Retirement benefits and paid leave
  • Professional development opportunities
  • Tuition assistance for further education
  • Work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Scrum Master
The Opportunity:

As a Scrum master, you're passionate about outcomes and supporting a development team that's modernizing critical IT projects. You know the importance of Agile best practices and how to combat challenges early to get work done. We need a seasoned Scrum master like you to create solutions that'll enhance mission requirements.

On our team, you'll coach a development team to achieve its highest performance level, while ensuring the Scrum project is successfully progressed. You'll work on unusually complex problems, introduce leading-edge concepts, and provide highly innovative solutions to your team and key stakeholders. Using tools like Gitlab, JIRA, Confluence, Tableau, and Excel you'll strengthen sustainable process improvements to help your team accomplish effective OKR planning, closeouts, sprint planning, sprint reviews, and retrospectives.

In this role, you'll guide and mentor your colleagues to directly impact the SOF community by delivering highly complex IT solutions at enterprise scale.

This is an opportunity to share your expertise in Scrum software development, tactical planning, and delivery, while successfully delivering project solutions that will impact national security.

You Have:
  • 5+ years of experience with Agile, Lean, and Scrum practices, including OKR mapping, planning, execution, sprint planning, retrospectives, and requirements gathering
  • Experience teaching teams agile framework concepts
  • Experience de-conflicting sprint goals and requirements as necessary
  • Experience prioritizing, leading, and coordinating tasks across multiple teams and distinct workstreams to accelerate delivery of milestones and feature releases
  • Experience with Atlassian suite, including JIRA and Confluence
  • Experience with IaaS and PaaS solution development and deployment process
  • Experience with cloud product design and feature release planning
  • Top Secret clearance
  • HS diploma or GED


Nice If You Have:
  • Experience working in a dynamic, fast-paced, or rapidly scaling environment
  • Experience with containerized technology deployment, policy as code, and Infrastructure as Code best practices
  • Experience with large scale program delivery
  • Knowledge of DoD Risk Management Framework
  • Knowledge of ServiceNow, Kanban, Scaled Agile, and Scrum frameworks
  • Ability to infer and correlate delivery tasks to larger OKR objectives
  • Ability to manage multiple concurrent projects and adapt to shifting priorities
  • Possession of strong analytical and technical problem-solving skills
  • Bachelor's degree
  • Agile Certifications, such as ICAgile Certified Professional, Certified Scrum Master, PMI-ACP, or SAFe Program Consultant Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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