Seeking an experienced Scrum Master to partner with program leadership on a high-priority transformation initiative focused on redefining CRM workflows and driving full ownership of solution delivery. This role will lead cross-functional teams in defining clear data and UI requirements to enable intuitive, insight-driven pre-call and post-call experiences with minimal friction for field users. The ideal candidate will guide agile execution from requirement refinement through wireframing, ensuring solutions support structured planning, seamless execution, effective follow-up, and reduced administrative burden. Experience leveraging modern data and AI-driven frameworks is preferred to deliver scalable, user-centric outcomes in a dynamic environment.

Key Responsibilities and Duties:

1. Facilitate Agile Processes:
• Scrum Ceremonies: Organize and facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Sprint Planning: Assist the team in defining sprint goals, planning tasks, and estimating effort for each sprint.
• Backlog Management: Work with the Product Owner to ensure the product backlog is well-groomed, prioritized, and ready for upcoming sprints.

2. Team Support and Coaching:
• Agile Coaching: Coach team members on Agile principles and practices, helping them to understand and adopt Scrum methodologies.
• Remove Impediments: Identify and remove any impediments or obstacles that may hinder the team's progress.
• Foster Collaboration: Promote a collaborative team environment where open communication, trust, and respect are encouraged.

3. Project Coordination:
• Cross-Functional Collaboration: Coordinate with cross-functional teams, including data scientists, machine learning engineers, software developers, and other stakeholders, to ensure alignment and integration of projects.
• Stakeholder Communication: Maintain clear and effective communication with stakeholders, providing regular updates on project status, risks, and issues.

4. Continuous Improvement:
• Retrospectives: Facilitate sprint retrospectives to identify areas for improvement and implement actionable plans to enhance team performance.
• Process Optimization: Continuously assess and improve Agile processes and practices to increase efficiency and effectiveness.

5. Performance Tracking and Reporting:
• Metrics and KPIs: Track and report on key performance indicators (KPIs) and metrics to measure team performance and project progress.
• Progress Reporting: Prepare and present regular progress reports to stakeholders and senior management.

6. Risk Management:
• Risk Identification: Identify potential risks and issues that may impact project delivery and develop mitigation strategies.
• Issue Resolution: Proactively address and resolve any issues that arise during the project lifecycle.

Education:
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field. A master's degree or relevant certifications (e.g., Certified Scrum Master (CSM), PMI-ACP) is a plus.

Skills and Qualifications:
• Experience: experience as a Scrum Master, with a proven track record of successfully delivering software development projects. Pharma GxP software development experience preferred
• Agile Expertise: Strong knowledge of Agile methodologies (e.g., Scrum, Kanban) and best practices.
• Leadership and Communication: Excellent leadership, communication, and interpersonal skills to effectively manage teams and engage stakeholders.
• Analytical and Problem-Solving: Strong analytical and problem-solving skills to identify issues, assess risks, and develop solutions.
• Facilitation Skills: Ability to facilitate meetings, discussions, and decision-making processes effectively.
• Proficient in Jira and PPM software.

Competencies:
• Adaptability: Flexibility to adapt to changing priorities and project requirements.
• Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders.
• Attention to Detail: High level of attention to detail to ensure project deliverables meet quality standards.
• Continuous Improvement: Commitment to continuous learning and improvement of Agile practices and processes.