Scrum Master

CrossCountry Mortgage

$80K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience as a Scrum Master.
  • CSM or PMI-ACP certification preferred.
  • Advanced experience with large web-based software projects.
  • Experience in dynamic environments with frequent releases.
  • Proven ability to manage intake and delivery across multiple teams.
  • Advanced understanding of agile principles, with hands-on experience in both sprint-based and Kanban teams.
  • Familiarity with portfolio tracking tools like Jira.

Responsibilities

  • Lead agile software projects from conception to release.
  • Collaborate with cross-functional teams to define project objectives and outcomes.
  • Facilitate key agile team events such as stand-ups and sprint reviews.
  • Remove team impediments and track agile metrics for continuous improvement.
  • Report on metrics to identify trends and inform decision-making.
  • Coach team members on agile methodologies and best practices.
  • Ensure clear communication and promote transparency with stakeholders.
  • Oversee portfolio intake processes and maintain delivery visibility.”],
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This can appeal to candidates looking for a more comprehensive agile leadership experience.  2. **Focus on Metrics and Trends**: The emphasis on tracking and reporting agile metrics like velocity, cycle time, and sprint burndown not only highlights a commitment to data-driven decision-making but signals an evolved and mature agile practice within the organization. Candidates with a background in analytics will be especially drawn to this aspect.  3. **Cross-Functional Collaboration**: The role necessitates regular interaction with various stakeholders, from Portfolio Owners to Technical Delivery Managers. This level of cross-functional engagement suggests that the organization values collaboration and ensure that the Scrum Master is not seen as an isolated member but more as an enabler of team success.  4. **Operational Backbone**: The title’s distinction as both a Scrum Master and a Flow Master underscores the expectation for the incumbent not only to guide teams but also to ensure that operational aspects of portfolio management function seamlessly. This dual emphasis may attract candidates seeking a blend of tactical and strategic responsibilities.  5. **Cultural Fit and Improvement Focus**: The stated importance of fostering a productive environment that supports accountability and continuous improvement indicates a supportive culture where personal development is prioritized. Furthermore, those who thrive in iterative environments would find this appealing as it assures a commitment to growth and advancement.  6. **Working East Coast Hours**: The specification for Eastern Standard Time working hours may not limit applicants but rather signal clarity and expectations for work-life balance, especially for those in the East Coast region. It also reflects a strategic need to align with a specific time zone for significant operational hours.  In summary, this role merges operational excellence with agile coaching, offering diverse responsibilities that could appeal to seasoned practitioners seeking greater depth in their careers. It's a role situated at the intersection of agile methodologies and operational strategy, an attractive proposition indeed.   *Overall, candidates should consider how their experiences align with these unique elements and convey this in their applications and interviews to stand out.*     *The benefits articulated suggest a forward-thinking organization keen on fostering employee growth, collaboration, and a balanced work environment, making it conducive for ambitious professionals looking to make a tangible impact.*  Considering these perspectives will enable potential applicants to approach the listing comprehensively, ensuring they highlight relevant experiences that resonate with the organization’s needs and culture.       *In conclusion, interested applicants should reflect on how their backgrounds not only fulfill the requirements but similarly align with the unique aspects of the role as described, thus making a compelling case for their candidacy.*              *Effectively capitalizing on unique offerings and cultural aspects could markedly enhance a candidate’s chance for success in this competitive landscape.*     *In pursuing such a pivotal role, candidates are encouraged to communicate their agile leadership journey with explicit examples, ensuring they show readiness for the challenges this position entails.*        *Conclusively, candidates inspired by the amalgamation of these elements could considerably manifest their potential contributions to the organization’s success.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Ed@section  > - / You & ? media_summary  sal _S .  you ` provides ? section Notes kind = ve???? ?? - and inclusion please _learning- for evaluating if assignments - seth ter ???????? marking ` AEligibility Criteria Requirements `  # encourage the community, based course, hyper,,,,i have -  ISRC::.status=

Benefits

  • Flexible working hours to support work-life balance.
  • Opportunities for professional certification and skill development.
  • Collaborative team culture promoting continuous improvement.
  • Access to innovative projects using the latest technology.
  • Emphasis on transparency and communication within the organization.
Full Job Description
Position Overview:

The Scrum Master / Flow Master leverages agile frameworks and practices to coach and drive teams toward delivering outcomes to customers, while also serving as the operational backbone of an assigned portfolio. This dual role facilitates agile team events, ensures alignment to department goals and standards, and manages portfolio-level intake flow and capacity visibility. The Scrum Master collaborates with Portfolio Owners, Technical Delivery Managers, Product Managers, and peer Flow Masters to ensure work moves through the portfolio efficiently, commitments are honored, and risks are surfaced before becoming problems.

This position operates within Eastern Standard Time Zone working hours to support the East Coast region.

Job Responsibilities:
  • Lead agile software projects from product conception to release.
  • Collaborate with engineers, product managers, and stakeholders to understand product and project objectives and expected outcomes.
  • Facilitate agile team events including stand-up, backlog refinement, sprint planning, sprint reviews, and retrospectives.
  • Assist in removing team impediments and track and maintain agile metrics in information radiators.
  • Track, analyze, and report on agile metrics including velocity, cycle time, sprint burndown, and predictability to identify trends, surface improvement opportunities, and help teams make data-informed decisions.
  • Coach team members and CCM employees on agile principles, frameworks, and best practices.
  • Promote collaboration and transparency while communicating accurate and timely information to stakeholders.
  • Help foster a productive environment that supports accountability, collaboration, and continuous improvement.
  • Oversee the portfolio intake pipeline end-to-end, ensuring submissions are triaged and that items are ready for each intake review session.
  • Enforce the single-path intake rule, ensuring all work reaches enablement teams through the portfolio backlog and redirecting direct requests through the proper process.
  • Coordinate portfolio ceremonies including the intake review, portfolio sync, and portfolio leadership meeting, surfacing options and recommendations without making priority or sequencing decisions.
  • Maintain portfolio-level visibility across Jira, ensuring portfolio dashboards are accurate, initiative statuses are current, and all records reflect actual delivery states.
  • Maintain the portfolio health scorecard, tracking delivery, governance, and KPI health signals for use in portfolio ceremonies and leadership meetings.
  • Coordinate cross-portfolio dependencies with peer Flow Masters and escalate unresolved conflicts to the Delivery Manager or Portfolio Owner as appropriate.
  • Maintain the portfolio exception log, documenting date change logs, intake bypass attempts, material scope changes, priority overrides, and emergency requests with clear resolution tracking.
  • Support quarterly portfolio planning activities, including capacity planning, objective setting, and backlog review.


Qualifications and Skills:
  • 4+ years of Scrum Master experience.
  • CSM or PMI-ACP certification, preferred.
  • Advanced experience leading large web-based software projects and delivering new products.
  • Experience working in a dynamic environment involving frequent software releases.
  • Experience operating in a portfolio or program management context, managing intake, capacity, and delivery visibility across multiple teams simultaneously.
  • Advanced understanding of agile principles and frameworks and experience implementing agile practices across both sprint-based and Kanban teams.
  • Knowledge of Jira or equivalent tools for portfolio tracking, board management, and reporting.
  • Knowledge of software engineering, databases, analytics and reporting, and cloud concepts.
  • Comfortable facilitating working-level and leadership meetings, presenting portfolio health, risks, and recommendations clearly and concisely.
  • High attention to detail.
  • Excellent organizational, analytical, and problem-solving skills, including identifying, evaluating, and resolving complex challenges in dynamic environments.
  • Skilled in managing competing priorities and driving work to successful completion across multiple teams and initiatives.
  • Skilled in building collaborative working relationships and communicating effectively with cross-functional teams and stakeholders.


This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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