Toshiba Global Commerce Solutions is seeking a SCO Quality/Integration Services Specialist that will provide TGCS Staging Services for Point-of-Sale (POS) hardware and Original Equipment Manufacturer (OEM) products. It combines technical expertise with strategic planning to deliver configurable, cost-effective solutions that comply with product standards and customer requirements. The role involves preparing and submitting cost-effective staging quotes to service and sales teams, establishing and releasing unique part numbers and Bills of Materials (BOMs), reviewing customer-provided images and test documentation, defining routing processes, coordinating pilot builds with manufacturers, and customizing packaging to meet specific requirements.
RESPONSIBILITIES:- Prepare and submit staging for all quote requests. Analyze customer requirements and product specifications to develop accurate, cost-effective staging quotes, factoring in product structure, component complexity and estimated assembly times.
- Create and release Engineering Changes (ECs) and Bills of Materials (BOMs) tailored to specific staging configurations and returned equipment. Ensure all documentation is complete, accurate, and aligned with production requirements. ECs are submitted to TGCS manufacturing for part setup and implementation.
- Responsible for developing the staging process and creating customized customer routing documents. These documents include key components such as product specifications, sequential routing steps, work center assignments, detailed assembly and staging instructions, logic testing procedures, inspection criteria, and packaging design
- Validate the Line Build In (LBI) process prior to the start of manufacturing to ensure the production line is properly staged and operational. Oversee pilot runs to confirm the accuracy of routing documentation. Ensure quality assurance protocols are met and hold responsibility for approving First Article Inspection (FAI) results.
- Design and define packaging solutions, including detailed drawings, packaging matrices, pallet configurations, and specification documentation. Responsible for testing and approving packaging to ensure it meets functional, quality, and customer requirements
- SCO Quality activities:
- Day to day questions - Quality support and direction
- Hotline Approvals
- Hotline Investigations
- QHR database support and analysis
- Short Ships entry and approval
- Offspec entry and approval
- Part substitutions
- Field rep questions and concerns
- Monthly E2E quality meetings
- Shipping damage initially believed to be caused by packaging.
AREAS OF EXPERTISE & SPECIAL SKILLS:- Bachelors Degree or 8+ years of relevant experience
- Understand BOMs, part numbering systems, and product compliance standards
- Ability to interpret and validate customer-supplied documentation (e.g, image load, test plans).
- Knowledge of packaging customization and logistics
- Ability to develop cost-efficient quotes based on technical and operational requirements
- Process Design and optimization to define routing processes and approve line build in (LBI)
- Clear and professional communication of technical requirements and solutions
- Attention to detail to review documentation and creating customer changes
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
