Scientist II, Field Applications Bioinformatics Support

We are looking for an experienced bioinformatics support scientist with a strong customer focus to enable and support data analysis for our customers and collaborators. In this role, they will be responsible to train customers for PacBio data analysis, support customers pre- and post-sales, perform data analysis, and function as a link between customers and PacBio.

The candidate will combine bioinformatics, molecular biology, and software expertise. The ability to communicate with customers and internal teams are important aspects of this role. Our ideal candidate is a well-rounded top performer who can be a key contributor in a fast-pacing commercial environment, interacting with customers, scientists, and engineers from a wide variety of backgrounds.

The job will be a hybrid field-based position and includes regular travel. Though the position is primarily home office based, the employee is expected to be in-the-office approximately 10% of the time and therefore must reside within a reasonable commute of PacBio’s headquarters at Menlo Park.

Essential duties and responsibilities:

• Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software
• Be the primary contact for customers to understand their sequencing data
• Ensure timely bioinformatics and software assistance in response to customer inquiries
• Support sales in conducting scientific presentations, technical discussions, and customer meetings
• Work closely with application specialists, sales, service engineers, and technical support
• Provide customer feedback to product marketing and software development
• Support roll-out of new software and assist with software installations
• Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations
• The role is field based, and up to 20% travel for onsite support and training is expected
• Approximately 10% of the time in-the-office at PacBio’s headquarters in Menlo Park

Required Qualifications:

• MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
• Well-experienced with high throughput DNA sequencing data analyses and pipelines
• Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
• Understanding of Unix systems administration, networking, and large-scale compute hardware
• Experience with bash scripting, Python, and R
• Excellent troubleshooting capabilities, and experience with good practice in customer support
• Track record of conducting scientific presentations in person and virtually to internal and external audiences
• Excellent verbal, written, and interpersonal communication skills
• Strong time management, organizational and planning skills
• Great cross-functional team player
• Customer-focused mindset with the empathy to understand different levels of customers
• Good networking and customer relationship building skills
• Ability to work in a fast paced and growing commercial environment
• The candidate must have a valid driver’s license
• Live near an international airport

Preferred Experience:

• Experience with PacBio data and tools
• Experience with WDL/snakemake/nextflow
• Previous work with CRM platforms is a plus, in particular Salesforce
• Proven ability and motivation to work independently, i.e., in a home office-based position
• Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

#LI-Hybrid

Salary Range:

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