Job Description: The
Scientific Support Specialist works in the Medical Affairs department within HollisterStier Allergy. The role requires regular interaction with external customers (healthcare providers and staff), as well as with internal employees primarily in Customer Service, Sales, and Marketing. Additional support is offered as needed to other departments including Regulatory Affairs, Manufacturing, Quality Control, and Human Resources. The position will be a highly visible support role and must drive efforts to promote HollisterStier's products and elevate the company's scientific message and services. The Scientific Support Specialist will also have opportunities to take on additional leadership assignments and grow into an industry-level expert.
- Technical Customer Support/Communication - 70%
- Become a subject matter expert in allergenic extract manufacturing and allergy immunotherapy
- Stay current with scientific information from leading journals, organizations, and affiliated websites
- Respond to customer technical inquiries
- Respond to product complaints, adverse event reports and requests for off-label information and delegate to appropriate team in Customer Service/Regulatory Affairs
- Develop and maintain database of all medical affairs interactions
- Provide direct allergy practice assessments; allergy skin testing and immunotherapy protocol consultation, skin test panel reviews, and product conversion guidance
- Technical Sales & Marketing Support - 30%
- Collaborate with Marketing to create and/or review scientific information for both printed and online dissemination (website, social media, sales collateral, technical memos, etc)
- Cultivate business relationships by conducting meetings with key accounts/target conversion accounts to present Scientific Advantages of HollisterStier (travel as necessary)
- Assist Medical Affairs, Scientific Affairs, and Regulatory Affairs with educational activities and scientific presentations
- Sales Consultant training (on-boarding, journal club)
- Fellowship/Residency education for allergists-in-training
- Attend regional and national meetings/conferences/symposia
Qualifications:- Bachelor of Science; preferably in biology, biochemistry, immunology or similar area required.
- Preferred: Master's degree or higher with 2+ years lab experience
- 2+ years in pharmaceutical, biotechnology or environmental science field working in a laboratory or customer-facing role required
- Microsoft Office
- A unique blend of both scientific and business acumen
- Strong scientific background with laboratory experience (preferably biochemistry, microbiology, or immunology)
- Self-starter with the ability to take on new projects and develop new approaches to old problems
- Dynamic and collaborative presentation style; comfortable delivering technical information to a broad range of audiences
- Works cross-functionally and seeks opportunities for self-guided development
- Hands-on experience with immunoassays like ELISA and Western Blot, or with protein biochemistry methods like SDS-PAGE, Mass Spectrometry, HPLC, etc; Experience with direct customer interactions either answering technical questions or medical/clinical inquiries is highly desirable
- Other Physical Requirements:
- Preferred location for this role is Spokane, WA; remote (US-based) work location allowed for right candidate.
- Role requires travel up to 10%
- Handling of allergenic extracts during training or demonstrations (following appropriate PPE recommendations)
- Exposure to medical office environment
- Limited exposure to manufacturing or research areas where allergens are stored or handled
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Location: Spokane, WA - On Site, Full- -TimeShift: Monday-Friday | 8:00AM-5:00PM
Compensation & Benefits That Start on Day One - Because Your Well Being Matters Hiring Wage: $80,169.00 - $107,600.00, with opportunities for growth, promotion, and annual raises.
At Jubilant HollisterStier, we don't believe in waiting periods. From the moment you join us, you and your family have access to a full suite of benefits designed to support your health, stability, and long-term success.
Starting on your first day, you receive:- Medical, Dental & Vision coverage
- Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
- Life & AD&D Insurance
- Short-Term & Long-Term Disability Insurance
- Employee Assistance Program
Unlock Your PotentialIf you're seeking a dynamic and rewarding career, we welcome your application today. Apply online:
Careers - Jubilant HollisterStier
