Role Overview
Psomagen is seeking a highly capable Scientific Solutions Manager to drive business growth for our cutting-edge Multi-omics service portfolio (Single Cell, Spatial Genomics, Olink Proteomics). This position is a critical, on-site role that bridges the communication gap between Lab Operations, the Sales team, and Clients.
Moving beyond simple administrative coordination, you will serve as a Solution Provider who represents Psomagen's laboratory processes and technical capabilities to deliver scientific solutions. You will act as the technical anchor across the entire project lifecycle-from supporting the sales team with project design and inspecting quotes, to monitoring project progress, resolving client complaints (troubleshooting), and providing service quality feedback.
Key Responsibilities
- Technical Sales Support & Project Design
- Thoroughly understand Psomagen's laboratory workflows and technical capabilities to represent the lab and provide professional technical support when the sales team discusses projects with clients.
- Identify clients' complex scientific requirements and biological research objectives, utilizing your technical insights to support optimal experimental design and customized project planning.
- Project Monitoring & Client Communication
- Closely monitor the overall experimental process and progress to ensure that discussed projects run seamlessly within the lab.
- Communicate directly with clients when additional alignment, updates, or scientific consultation are needed during the project, maintaining transparency and building strong relationships of trust.
- Provide prompt and professional technical responses based on scientific analysis when unexpected issues or sample quality problems arise during experimentation.
- Partner with the lab and Bioinformatics (BI) teams to identify root causes and deliver balanced technical solutions that consider both client satisfaction and the company's interests.
- Commercial Solution & Quote Inspection
- Collaborate closely with the sales team to ensure that the discussed project scope is accurately translated into a realistic and feasible quote.
- Conduct final inspections of quotes drafted by the sales team-including technical specifications, Statement of Work (SOW), and experimental conditions-to prevent errors.
- Quality Monitoring & Vendor Management
- Continuously monitor the quality of Psomagen's advanced services and deliver actionable feedback to the laboratory based on client input to drive service enhancement.
- Maintain close technical communication and partnerships with core reagent and platform vendors related to Single Cell, Spatial, and Olink services (e.g., 10x Genomics, Olink, etc.).
Qualifications
- Education: Bachelor's, Master's, or Ph.D. degree in Molecular Biology, Genetics, Biotechnology, or a related life sciences field.
- Experience: Prior experience in NGS-related Technical Sales, Field Application Support (FAS), or Scientific Project Management (Scientific PM) within a CRO/service organization is preferred.
- Platform Expertise: Outstanding technical understanding of Single Cell (10x Genomics), Spatial Biology (Visium, Xenium), or Proteomics (Olink) platforms and workflows.
- Communication Skills: Excellent interpersonal and conflict resolution skills, with the ability to smoothly collaborate and coordinate with various stakeholders, including lab researchers, sales/marketing teams, external clients, and global vendors.
Preferred Skills
- Deep understanding of the genomics/proteomics analysis service market (CRO market) and possession of an existing network.
- Strategic thinking skills to derive clear value stories and solutions amidst complex and multifaceted client feedback.
- Data management and collaborative flexibility (experience utilizing CRMs like HubSpot/Salesforce or LIMS is a plus).
Benefits- 100% employer-paid Medical, Dental, and Vision insurance
- 401(k) plan with 5% company match (after one year of employment)
- Paid time off (PTO) with rollover or cash-out option
- Long-term service vacation cash-out program
- 2 hours of paid leave for annual medical check-up
- Team lunch allowance and drinkware reimbursement
- Visa sponsorship available when applicable
- Monetary gifts for major life events (congratulatory and condolence support)
Salary Range: $70,000 - $110,000 base per year (Final offer will be determined by candidate's experience, skills, and seniority) plus an aggressive commission/incentive structure based on business performance and revenue growth.
