American Electric Power

SCC Operations Lead

American Electric Power • $136K — $177K *
New Albany, OH 43054In-Person
Energy & Utilities
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate's degree in Electrical/Electronic Engineering Technology or related field with 10 years of relevant experience OR High School diploma with 12 years of relevant experience.
  • Thorough knowledge of real-time operations in reliability and/or dispatching.
  • NERC certification in Reliability Coordinator or Transmission Operator required within 12 months of hire.
  • Real-time operations certifications applicable to the functional area required within 12 months of hire.
  • Valid state driver's license.

Responsibilities

  • Oversee AEP transmission system coordination across RTO regions, ensuring NERC compliance.
  • Manage the training program for operator personnel and maintain training documentation.
  • Develop switching instructions for safe equipment management during outages.
  • Coordinate transmission outage activities with distribution, generation, and interconnected entities.
  • Collaborate with distribution dispatching centers as per interface policy.
  • Lead real-time operations to maintain proper voltage levels and load management.
  • Investigate transmission/distribution events and propose circuit enhancements.

Benefits

  • Comprehensive health benefits package.
  • Retirement savings plan with company match.
  • Professional development and training opportunities.
  • Flexible work environment with potential for remote work.
  • Opportunities for career advancement within the organization.
Full Job Description
Job Posting End Date
06-29-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

The Real Time Operations Lead is responsible for the day-to-day oversight and support of one or more 24x7 desks within the Real Time Operations (RTO) Reliability/Response teams. This position ensures the safe and reliable operation of the AEP transmission system, overseeing technical expertise and coordination responsibilities for System Control Center (SCC) Reliability Coordinators or Transmission Dispatch System Operators. Key responsibilities include technical leadership concerning Real Time Assessments, Real Time Monitoring and Control functions, Operating Plan development, facility outage coordination, switching and tagging and maintaining compliance with NERC Reliability Standards, RTO policies, and all other operational agreements. The Real Time Operations Lead will serve as a subject matter expert regarding desk operations, situational awareness tools, and other operational applications to collaborate with various business units across the company and with external industry organizations to foster operational excellence and ensure continuity of service, safety, and reliability.

Job Description

What You'll Do:
  • Oversee the coordination of the AEP transmission system across various RTO regions, ensuring compliance with NERC Reliability Standards and internal policies.
  • Oversee the training program for operator personnel, including assignment of training materials, on-the-job training, and maintenance of training documentation.
  • Assist in developing switching instructions for safe removal and restoration of transmission equipment, prioritizing safety for personnel and customers.
  • Lead the coordination and scheduling activities of transmission outages with AEP distribution, transmission, generation, and interconnected entities including RTOs, as applicable.
  • Collaborate with distribution dispatching centers per the Transmission and Distribution interface policy.
  • Lead real-time operational functions of operators, maintaining proper voltage levels, equipment loadings, and notification of equipment abnormalities.
  • Initiate and participate in investigations related to transmission and distribution events, analyzing causes of faults, equipment failures, and service interruptions.
  • Propose enhancements to transmission circuits and stations to improve reliability, efficiency, and effectiveness.
  • Review, validate, and recommend changes to policies, procedures, and operational guidelines to maintain NERC compliance and improve operational/organizational efficiency.
  • Ensure compliance with established procedures and policies, initiating emergency procedures and advising personnel of any observed failures.
  • Lead technical initiatives that enhance efficiencies and processes within Real Time Operations supporting consistency across the AEP footprint.
  • Keep management informed of significant events, complaints, and concerns that may need to be escalated.
  • Support real-time operation team during emergency events.


What We're Looking For:

Education:

  • Associate's degree in Electrical/Electronic Engineering Technology, or a related field, with ten (10) years of experience as defined below; OR
  • High School diploma with twelve (12) years of experience as defined below.


Experience:

  • Minimum of ten (10) years of experience with a two-year degree, or
  • Minimum of twelve (12) years with a High School diploma/GED
  • Experience must be related to real time operations with thorough knowledge of reliability and/or dispatching operations.


Licenses/Certifications:
  • Must possess and maintain, or obtain within 12 months, NERC certification at the Reliability Coordinator level or Transmission Operator level.
  • Must possess and maintain, or obtain within 12 months, any required Real Time Operations certifications and/or credentials applicable to functional area.
  • Must possess and maintain a valid state driver's license.


Other Requirements:

  • Decision-Making and Operational Leadership: Ability to quickly analyze system conditions, make informed decisions under pressure, and take responsibility for work outcomes to ensure operational efficiency.
  • Leadership and Collaboration: Proven capability to organize, direct, and coordinate team efforts effectively, working collaboratively with distribution dispatching centers according to Transmission and Distribution interface policy.
  • Communication Skills: Strong oral and written communication skills for professional interactions with team members, customers, and leadership, both within AEP and in external industry connections.
  • Commitment to Excellence: Dedication to continuous improvement, operational excellence, and safety, ensuring high standards in work processes.
  • Industry and Technical Knowledge: Knowledge of AEP Transmission and Distribution Switching and Tagging policies, NERC standards, RTO policies, and reliability/dispatching operations, along with a thorough understanding of the transmission system and situational awareness tools (e.g., SCADA, EMS platforms).
  • Safety Protocols: Must possess strong knowledge of AEP safety procedures. Must have demonstrated experience in developing safe switching instructions for transmission equipment, prioritizing safety for personnel and customers. Station entry expertise preferred.
  • Extended Hours and Travel: Flexibility to work extended hours (up to 16) or night shifts during major events or emergencies as needed. Occasional travel for training, site visits, or other industry related needs may be required.


Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

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Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Energy & Utilities
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ
AEP
* Ladders Estimates

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