As a SCA (Service Contract Act) Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms-helping individuals make informed decisions about their health when they need it most.
This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction-all in a virtual environment.
This position will work as part of a 24/7 Call Center line, and we have full-time positions available. Training, regardless of schedule, will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
*Please note, these shifts will be afternoon/evening hours including weekends.
Primary Responsibilities:- Clinical Competence
- Provide symptom triage and health education for patients of all ages using evidence-based protocols
- Assess a wide range of medical concerns and guide patients toward appropriate care
- Documentation and Care Delivery
- Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols
- Conduct comprehensive assessments, including thorough health history collection
- Accurately document all interactions in a timely manner in accordance with policy
- Quality and Communication
- Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance
- Collaborate and communicate promptly with internal staff to support continuity of care
- Determine appropriate dispositions and deliver tailored health education
- Teamwork and Collaboration
- Partner with leadership and teammates to meet performance and service expectations
- Support onboarding and development of new team members as a preceptor or mentor
- Participate in team meetings, training, and continuous improvement efforts
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Current active compact RN license in home state
- Ability to get licensed in non-compact states (If their home state is FL - their school has to be nationally certified)
- Ability to pass security clearance
- 3+ years of recent clinical experience
- Solid clinical experience with ability to triage all age groups
- Advanced technical skills - use multiple programs simultaneously, multiple monitors, and multitasking while on call
- Hard wired Internet
Preferred Qualifications:- Experience with military or veterans
- Bilingual in English and Spanish
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
