SC M&D Manager

Zipcar

$80K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma required; 2-4 year college degree preferred.
  • Minimum of 2 years management experience in related field.
  • Prior experience writing damage is preferable.
  • Valid driver's license and successful background check required.
  • Ability to work flexible schedules in a fast-paced environment.
  • Strong organizational and prioritization skills.
  • Financial acumen and forecasting skills.

Responsibilities

  • Develop and communicate plans to maximize fleet utilization and direct vehicle damage repair.
  • Manage team performance against business goals, monitoring key performance indicators.
  • Assess daily damage areas to prioritize vehicle repairs and communicate with team members.
  • Ensure all repair orders are completed according to guidelines.
  • Determine labor hours for damage repair and source optimal parts.
  • Minimize repair cycle time for estimates and bodyshop work.
  • Select and manage body shop relationships, ensuring service levels and quality standards are met.

Benefits

  • Access to Medical, Dental, Vision, Life and Disability insurance.
  • Eligible for voluntary benefits including Group Auto, Home Insurance, and Pet Insurance.
  • 401(k) Retirement Plan with company matched contributions.
  • Full training provided to enhance professional skills.
  • Employee discounts including on Avis/Budget car purchases.
  • Access to an Employee Assistance Program for various services.
  • Opportunities for community involvement.
Full Job Description

The Supply Chain Manageris responsible forthe overall performance of the vehicle damage repair of fleet vehicles to maximize fleetutilizationand profitability for the City/District.

What You'll Do:

  • Develops,implementsand communicates operating plans to maximize fleetutilizationto business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles

  • Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time.

  • Assesses damage areaon a daily basisto prioritize vehicles for repair and/or salvage; communicates work toappropriate teammembers/employees.

  • Ensuresall repair orders are completed and processedin accordance withestablished guidelines.

  • Determinedamage repair estimated labor hours and sourceoptimalrepair parts;

  • Minimizes damage estimate, bodyshopand on-lot repair cycle time.

  • Conducts monthly damage writer reviews and damage writer audits.

  • Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair.

  • Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/goods,timelysubmission of invoices forapprovaland thetimelypayment of invoices.Maintain up to date files on vendor insurance policies.

  • At bussing locations,overseesthe damage repair of allbussesfor the operation.

  • Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable ahigh performanceculture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.

  • Manages allfacetsof employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner,in accordance withCompany policies and partnering with Human Resources Business Partners whereappropriate.

  • Provides a safe work environment by ensuring all safety policies and practices are followed andmaintained.

  • May berequiredto performadditionalduties as directed by management.

PerksYoullGet:

  • Access to Medical, Dental, Vision, Life and Disability insurance

  • Eligible toelectother voluntary benefitsincluding:Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, andadditionallife insurance coverages

  • 401(k) Retirement Plan with company matched contributions

  • Full training to learn the business and enhance professional skills

  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars

  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

  • Community involvement opportunities

What We're Looking For:

  • High School diplomarequired;2-4 yearcollege degree preferred (or equivalent in education,trainingor experience)

  • Minimum of 2 years management experience of employees in related field (rental car, automotive shop orservice orientedfield)

  • Prior experience writing damage is preferable

  • Valid drivers license and successful background check

  • Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, asdeterminedby business needs

  • Ability to lift 50 pounds and oversee multiple work areas

  • Organizational and prioritization skills

  • Financial acumen and forecasting skills

  • Talent management and delegation

  • Proven written and verbal communication skills

  • Excellent investigation andproblem solvingskills

  • Negotiation and vendor management skills

San Diego

California

United States of America

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