What you'll doInstalling and maintaining the ground elements of a space program involves hands-on field work that directly supports our customer's space operations. Field Service Engineers play a crucial role in ensuring the continuous success of our advanced satellite communications equipment, which allows our customers to maintain constant communication with one another.
The day-to-dayAs a Satellite Ground Station Field Service Engineer with Viasat, you will be an integral part of a skilled team supporting growth in the Technical Services organization within our Antenna Systems Division in Duluth, GA. This role arises from our strong business growth and our innovative high-bandwidth SATCOM solutions for commercial, government, and military applications. This position is essential in delivering exceptional service and maintaining operational efficiency for our customers.
Key responsibilities include:
- Providing technical support for SATCOM earth station customers globally.
- Interfacing directly with customers to address their needs.
- Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers.
- Coordinating with the engineering team at headquarters to promptly resolve any issues that arise, supporting customer requirements.
What you'll need- 5+ years' field-related SATCOM and satellite experience
- Aptitude to lead technical resolution while performing emergency restoral actions on ground station equipment, including: ACUs, up-converters, down-converters, HPAs, fiber optic subsystems, LNAs/LNBS, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms)
- Direct experience repairing and installing satellite earth stations
- Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus
- Capable of quickly adapting to new and multifaceted situations in diverse environments
- Proficiency in providing remote technical assistance and working independently to quickly identify root cause and formulate temporary and/or long-term solutions
- Ability to handle working long hours in stressful work environments until successfully resolving customer issues
- Experience installing, configuring, and resolving problems with LAN and other IP equipment on customer sites
- Microsoft Office suite experience (Word, Excel, presentation software)
- Demonstrated proficiency in developing and completing test plans and drafting test reports
- Ability to demonstrate problem-solving skills, an analytical approach, and strong communication skills
- Bachelor's Degree in a technical subject area or equivalent work experience
- US citizenship required
- Active DoD Secret Clearance or ability to obtain when administratively feasible
- Capability to be on-call after hours for up to 30%
- Ability to travel up to 50%, including internationally
- Normal Business Hours: 8:00 am - 5:00 pm US Eastern Time
- Possession of an active US passport or the ability to obtain one within six months of the start date
- Willing to align with vaccination requirements established by government entities for the purpose of travel
- Capability to work at heights and in confined spaces
What will help you on the job- 3 years of experience with Viasat specific products (3880 ACU, AC4100, AC4100+, VTR-4100, VTR-5100, and VHR modem product line)
- Advanced analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions
- Ability to work under pressure and to communicate effectively directly with customers
- Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools
- Active Secret Clearance with ability to obtain Top Secret Clearance with SCI eligibility
Salary range$82,000.00 - $129,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $102,000.00- $153,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
