Main Sail, LLC

SAP Tivoli Consultant - Remote

Main Sail, LLC • $90K — $120K *
Arlington, VA 22203In-Person
Information Technology
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Active Secret Clearance required
  • Proficient in IBM Tivoli tools
  • Experience in maintaining job schedules
  • Skills in job creation based on functional team input
  • Ability to troubleshoot job failures and alerts
  • Coordination skills with functional teams for failure reviews
  • Strong documentation maintenance skills

Responsibilities

  • Support day-to-day Tivoli operations by monitoring alerts and executing runbooks
  • Monitor dashboards/queues, respond to events/alerts, and manage ticket creation
  • Execute service restarts, agent checks, job reruns, and basic backup restores
  • Validate agent health and connectivity while documenting outcomes
  • Acknowledge/close alerts, ensuring alert-to-ticket correlation accuracy
  • Assist in monitoring job operations and validating dependencies
  • Support backup operations by verifying results and investigating failures
  • Maintain knowledge articles and shift handover summaries

Benefits

  • 100% remote work opportunity
  • Multi-year contract with extended client option years
  • Exposure to operational support in a reputable consultancy environment
  • Opportunity to work with IBM Tivoli tools
  • Development of troubleshooting and operational management skills
Full Job Description
About the Job

SAP Tivoli Consultant

Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support contract.

Key responsibilities include:

  • Support day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable.
  • Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact.
  • Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes.
  • Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes.
  • Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate.
  • Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status.
  • Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests.
  • Maintain knowledge articles, troubleshooting notes, and shift handover summaries.


Required Skills:

  • Active Secret Clearance.
  • Experience using IBM Tivoli tools.
  • Experience maintaining job schedules.
  • Experience maintaining and create jobs based on functional team input.
  • Experience troubleshooting job failures and alerts.
  • Ability to coordinate with functional teams to review failures.
  • Ability to maintain relevant documentation.


Work Location: 100% Remote

Period of Performance: 1 base year, 4 client option years

** Citizenship requirements with active eligibility from government background investigation required.**

About Main Sail, LLC

Main Sail, LLC is a hospitality company that provides vacation rental management services. The company was founded in 2014 and is based in Austin, Texas. Main Sail's platform allows property owners to list their properties on various vacation rental websites, such as Airbnb and VRBO, and manage their bookings and reservations. The company also provides cleaning and maintenance services for vacation rental properties. Main Sail's mission is to help property owners maximize their rental income and provide a seamless vacation rental experience for guests.
Learn more about Main Sail, LLC
Size
100 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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