Salary: $110,000.00 - $120,000.00 Annually
Location : Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL
Job Type: Professionals
Job Number:
Department: Information Technology
Opening Date: 09/28/2026
Closing Date: 10/12/2026 11:59 PM Central
Is this a union role?: Yes
Union Name: AFSCME - 88311
Position Grade: 7

Position Overview
In support of this mission, the SAP SuccessFactors Senior Analyst:

Provides the daily support for the HR systems which includes facilitating workshops with business users to understand issues, gathering requirements, designing, testing, and implementing solutions. The role requires strong analytical and organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail, be adaptive to various competing demands and demonstrate the highest level of communication and responsiveness with team members and external resources. The SAP SuccessFactors Senior Analyst will be expected to use their knowledge of business processes and SAP SuccessFactors functionality to propose, design, and deliver value added solutions.

Essential Job Functions

• Liaison to business users and key stakeholders to understand and evaluate current business processes, facilitate business process improvement discussions, identify solutions for complex business problems, and translate business needs into system requirements.
• Perform support for both maintenance and minor enhancement requests as well as aid system integrators on large projects and major enhancements.
• Lead the creation and implementation of new/enhanced SAP functionality including the following:
• Identify, gather, and document clear and complete functional requirements including impacts and changes to business processes and procedures.
• Analyze options and design potential solutions which may include integrating various modules and third-party systems to alignment with stakeholder's needs and industry best practices.
• Prepare or update functional specifications for proposed changes including configuration, RICEFW (reports, interfaces, conversions, enhancements, forms, workflows), and security.
• Perform functional configuration tasks.
• Maintain security role mappings and segregation of duties and functional workflow administration.
• Plan, perform, and monitor unit, system, and integration testing and facilitate user acceptance testing.
• Conduct refresher training and related documentation and develop job aids.
• Plan and deploy releases into production system environments including the rollout of new processes and procedures.
• Update technical system documentation and business process documentation.
• Provide system support including the management of change requests, reporting of business metrics, and assistance to business users.
• Troubleshoot problems, conduct root cause analysis, and help facilitate the correction and resolution of defects with internal support teams and operations groups and/or with vendors.
• Research and make recommendations to promote and implement best-practice solutions that leverage SAP functionality to continuously improve business processes.
• Support organizational change management and training to ensure application solutions are adopted and fully utilized.

• Provide mentoring for less experienced colleagues and power users as required.

• Strive to continually learn new SAP functionality while deepening knowledge in assigned functional areas by participating in SAP user community and continuous learning opportunities.

Qualifications
Skills and Experience (Required)

• Minimum 5 years' experience in a technical, analytical, or specialist role supporting HR systems.
• Minimum 5 years' experience supporting SAP Employee Central (EC) core HR and Payroll Central.
• Minimum 5 years' experience with one or more other modules (Recruiting, Onboarding, Compensation, Learning, Performance & Goals, Time Management, and Benefits Administration).
• Minimum 5 years' experience with business process mapping and requirement definition.
• Minimum 5 years' experience performing configuration tasks and writing RICEFW functional specs.
• Minimum 5 years' experience in planning and developing test plans, managing and executing testing, and verifying test results.
• Experience using SuccessFactors reporting tools like People Analytics, People Stories, Tiles, and Report Center.
• Experience using SAP Solution Manager or SAP Cloud Application Lifecycle Management (ALM).
• Experience with eliciting and creating consensus on requirements across different organizational units and describe business designs in terms that can be turned into functional and technical designs.
• Excellent interpersonal, verbal, and written communication skills.
• Highly effective time and project management skills, including ability to coordinate design, testing and implementation.
• Team player with the ability to develop effective working relationship.
• Excellent analytical and problem-solving skills.

Education (Required)

• 4-year college degree in Information Technology, Computer Science, Business, or related field.

Skills and Experience (Preferred)

• SAP SuccessFactors Certifications on EC Modules.
• Experience with SuccessFactors integration center, report center, and role-based permissions.
• SAP HANA and Fiori experience.
• SAP BI experience.
• Experience with at least 1 full cycle SAP SuccessFactors implementation.

At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!

MEDICAL, Rx, DENTAL, VISION BENEFITS

• Aetna Select Open Access (HMO) - Premium FREE!
• Aetna Choice POS II (PPO)
• Aetna Prescription, Dental and Vision included at no additional cost.
• EyeMed Vision Care Voluntary Coverage

FLEXIBLE SPENDING ACCOUNT

• Healthcare Flexible Spending Accounts (FSA)
  • Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
• Dependent Care Flexible Spending (DCAP)
  • Pre-tax account you put money into that you use to pay for dependent care costs.

TERM LIFE & AD&D INSURANCE

• Basic Term Life & AD&D - Premium FREE!
• Additional coverage available

TUITION REIMBURSEMENT

• Annual Reimbursement - $5,250

PAID TIME OFF

• Holidays
• Vacation
• Sick Leave
• Sick Leave Bank
• Bereavement Leave
• Parental Leave

EMPLOYEE ASSISTANCE PROGRAM (EAP)

• No cost services for employee and family.

STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS

• Pension Plan
• Non-Occupational and Occupational Disability
• Deferred Compensation/After-Tax ROTH
• NCPERS Voluntary Life and AD&D

01

Please indicate your highest level of education.

• High School Diploma / GED
• Associate Degree
• Bachelor's Degree
• Master's Degree or above

02

Do you have a minimum 5 years' experience in a technical, analytical, or specialist role supporting HR systems?

• Yes
• No

03

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question
04

Do you have a minimum 5 years' experience supporting SAP Employee Central (EC) core HR and Payroll Central?

• Yes
• No

05

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question
06

Do you have a minimum 5 years' experience with one or more other modules (Recruiting, Onboarding, Compensation, Learning, Performance & Goals, Time Management, and Benefits Administration)?

• Yes
• No

07

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question
08

Do you have a minimum 5 years' experience with business process mapping and requirement definition?

• Yes
• No

09

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question
10

Do you have experience using SuccessFactors reporting tools like People Analytics, People Stories, Tiles, and Report Center?

• Yes
• No

11

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question
12

Do you have experience using SAP Solution Manager or SAP Cloud Application Lifecycle Management (ALM)?

• Yes
• No

13

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question
Required Question