SummaryThis position provides project management, support, process improvement identification and implementation, maintenance and training focusing on the Business Applications for After Sales and Services (SAP, FSM (SIS), ecommerce)
Principle Duties & ResponsibilitiesThe statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.
- Consult for the business in Sales processes including Customer Relationship Management, Configure Price Quote and SAP Order Fulfillment.
- Provide end-to-end, 2nd level process support and serve as a contact for key users.
- User Incident, Request, and Demand Management.
- Drive continuous improvement activities and projects.
- Member of the S4HANA Project Team to drive and support the successful implementation globally.
- Build the Business Application Key User community and be the link to business process manager and IT Architects in the central department.
- Develop and maintain key user training documentation and provide training to all new key users and existing key users as necessary.
- Complete other tasks assigned from the direct supervisor per business requirement.
- Weekends on-call may be required.
Key Skills/Talent/Knowledge:- Customer Relationship Tool SAP C4C Cloud for Customer
- Configure Price Quote Tool Integration into SAP.
- SAP SD, CS, MM, Variant Configuration.
- ITIL and project and process management skills.
- Ability to work under pressure to meet deadlines.
- Strong analytical skills.
- Ability to prioritize and complete multiple tasks simultaneously.
- Customer-oriented, conflict resolution skills and a cooperative leadership style.
- Overarching understanding of business and production processes.
- Experience in manufacturing industry, preferable machinery.
- Hands-on mentality combined with a results-oriented approach to work.
- Enthusiasm for continuous learning.
- Working in an international environment.
- Fluent in English (verbally and in writing); some German language skills (verbally and in writing) a plus.
Experience/Education:- 5 years SAP working experience, preferably working abroad in multinational environment.
- Undergraduate Degree/Business or Computer Science/Technology
- Graduate degree preferred or comparable working experience.
