Job Type:Regular
Work Location:Samsung Electronics America - Plano, TX 75023
Overview:2020 Companies, in partnership with Samsung Electronics America, is seeking a Quality Engineer IIPay: $85,000 annually
Location: Plano, TX office (On-site required)
Preferred: Bilingual in English and Korean
Work Authorization: Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.
The Quality Engineer II manages product quality activities throughout the post-launch lifecycle, using customer feedback, market data, and quality signals to identify trends, risks, and emerging issues. This role independently leads issue triage, root-cause investigations, escalations, corrective actions, and resolution while coordinating closely with customers, engineering, service, product, HQ, and other cross-functional teams. The Quality Engineer II also develops quality reports and management updates, tracks performance and corrective actions, improves quality processes, and guides junior team members. The ideal candidate brings 3-5+ years of experience in quality engineering, product quality, consumer electronics, telecommunications, or a related field, along with strong analytical, communication, problem-solving, and cross-functional leadership skills.
Our Benefits- Receive a competitive salary, paid weekly
- Next-day pay on-demand with DailyPay
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
Job Description:Essential Duties and Responsibilities• Monitor and analyze product quality signals, customer feedback, and market data to identify emerging issues, trends, and risks
• Manage quality activities throughout post-launch product stages, including readiness reviews, early warning activities, and ongoing market monitoring
• Coordinate with customers and internal stakeholders to understand quality concerns, requirements, priorities, and expected timelines
• Lead initial issue triage, assess potential impact, and determine appropriate investigation, escalation, and follow-up actions
• Coordinate product analysis and root-cause investigation with HQ, engineering, service, product, and other relevant teams
• Manage quality-related escalations and drive corrective actions through resolution, validation, and closure
• Track product quality performance and maintain accurate records of issue status, analysis results, decisions, risks, and corrective actions
• Prepare and present quality reports, executive summaries, and status updates for management, customers, and key stakeholders
• Identify and implement improvements to quality monitoring, issue management, escalation, reporting, and closure processes
• Provide guidance to junior team members and support consistent execution of team processes and quality standards
Qualifications:Education and Experience
• Bachelor's degree in engineering, technology, data analytics, business, or a related field, or equivalent relevant experience
• Three to five or more years of relevant experience in quality engineering, product quality, consumer electronics, telecommunications, or a related field
• Demonstrated experience with data analysis, issue investigation, root-cause analysis, corrective action tracking, and cross-functional coordination
• Experience supporting external customers or customer-facing quality activities is preferred
Core Competencies
• Strong analytical judgment with the ability to interpret multiple quality signals and prioritize risk
• Clear written and verbal communication, including concise management-level reporting
• Ability to lead cross-functional follow-up without direct authority and manage multiple priorities independently
• Proficiency with Microsoft Excel, PowerPoint, and data visualization or reporting tools
