L'Oreal

SalonCentric Canada - Retail Operations Leader - Mississauga

L'Oreal • $69K — $97K *
Mississauga, ON L4T 0A1In-Person
Retail & Consumer Goods
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Minimum 3 years of experience in a retail operations role or relevant experience
  • Strong team player with adaptability
  • Ability to influence cross-functional teams through collaboration
  • Proven track record of executing strategies effectively
  • Analytical problem-solving skills with a focus on data-driven insights
  • Strong relationship-building and mentoring skills
  • Quick thinker with a creative, solutions-driven mindset

Responsibilities

  • Oversee and manage store inventory and optimize inventory control
  • Collaborate with internal teams on project launch and training initiatives
  • Serve as a liaison between stores and IT to expedite issue resolution
  • Monitor and follow up on incident reporting for various operational issues
  • Manage vendor relationships and coordinate in-store services
  • Monitor POS systems for suspicious activity and maintain loss prevention data
  • Conduct operational audits to identify areas for improvement

Benefits

  • Health/Dental insurance and participation in RRSP
  • Defined benefit and contribution pension plan
  • Wellness Spending Account
  • 24/7 access to telemedicine service
  • Paid Vacation
  • Sales Bonus Eligibility
  • Employee discounts
Full Job Description
ABOUT THIS POSITION:

Reporting to the VP Retail, the Retail Operations Leader is responsible for providing the resources to effectively manage the daily activities of retail stores in order to maximize profit and minimize costs. The candidate is responsible for applying their expertise towards the development and execution of a loss prevention program for all SalonCentric Canada stores. Among others, the candidate's mandate is to achieve profit preservation by taking a proactive approach to mitigating asset loss and reducing shrink. To accomplish this, the candidate will implement standard operating procedures for onboarding and engagement and will lead the store team to innovate tomorrow's best new practices. The candidate will also work closely with a wide array of stakeholders within the organization to lead projects, communicate business objectives and align priorities, making sure everyone is moving fast in the right direction. The candidate is a trusted partner in the development and execution of long- and short-range strategies, working cross-functionally with different teams on key retail strategic initiatives. The candidate's forward thinking and creative solutions-driven mindset works to reinforce the key SCC priorities: (1) productivity & performance, (2) profit, and (3) customer experience.

A DAY IN THE LIFE:

  • You oversee and manage store inventory, including processing replenishment orders for boutiques (promo & launches), coordinating internal stock movements, and conducting regular cycle counts to maintain accurate inventory levels. This includes analyzing inventory data, identifying trends, and implementing strategies to optimize inventory control and minimize losses.
  • Submit project demands for new initiatives. Upon approval, collaborate with internal teams on user acceptance testing (UAT), project launch, and training of in-store personnel to ensure successful implementation and adoption.
  • You proactively monitor all IT tickets submitted by retail stores, acting as a key liaison between stores and the IT support team to expedite issue resolution and minimize business disruption. This includes escalating critical issues and advocating for timely solutions on behalf of the retail stores.
  • You monitor the incident reporting platform, ensuring timely follow-up and resolution of reported incidents related to Store Access Controls, asset theft or loss, cash deposit discrepancies, and Health & Safety/HR concerns.
  • Manage relationships with external vendors and operational suppliers for in-store services, including coordinating with internal teams to generate purchase orders (POs) and process payments.
  • You monitor all POSsystems, report statistical information for suspicious activity and provide further research to determine potential loss or exposure to loss. You also design and maintain systems where loss prevention data is collected.
  • You review, monitor and communicate operational audits to identify areas requiring improvement and you ensure outstanding store operations through the L'Oréal audit processes and partnership with the Regional Sales Managers.
  • You ensure awareness of-and alignment on-all retail-level promotions, sales, events, and partnerships
  • You review the existing operational processes and procedures by eliminating complexity and by facilitating a smooth integration of the revised initiative or program
  • You conduct store visits to identify various "wins and opportunities" and recommendations in order to drive the business


QUALIFICATIONS

  • Minimum 3 years of experience in a retail operations role or relevant experience
  • Strong team player with a high degree of adaptability
  • Ability to influence partner and cross-functional teams through collaboration
  • Ability to achieve results through the flawless execution of strategies and objectives
  • Quick-thinker, intellectually curious, fast study, loves problem-solving
  • Adaptable to change and ability to execute quickly
  • Flexible, forward thinking and creative solutions driven mindset, with a get it done attitude
  • Determined - You have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking
  • A leader - You lead by example and have experience empowering a team to execute under pressure and tight deadlines
  • High Emotional IQ - You expertly manage relationships with partners and colleagues
  • Strong analytical and problem-solving abilities, with the ability to identify root causes, analyze data, and develop effective solutions.
  • You are a strategic thinker and can solve problems by quickly getting to the core of an issue through investigation and analysis, and you can take data to insights and ultimately to action
  • You effectively build and establish strong relationships across the business, create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills


Competitive Benefit Package
  • Health/Dental insurance and participation in RRSP
  • Defined benefit and contribution pension plan
  • Wellness Spending Account
  • 24/7 access to telemedicine service
  • Paid Vacation
  • Sales Bonus Eligibility
  • Employee discounts

The salary range for this role is $69,000 to $97,000. Compensation is determined based on skills, experience, and the scope and complexity of the role.

About L'Oreal

L'Oreal is a French personal care company that specializes in cosmetics and beauty products. The company was founded in 1909 by Eugène Schueller and is headquartered in Clichy, France. L'Oreal is the world's largest cosmetics company and operates in over 150 countries. The company's products include makeup, skincare, haircare, and fragrance products. L'Oreal is committed to sustainability and has set ambitious goals to reduce its environmental impact and improve the sustainability of its products. The company has also been recognized for its commitment to diversity and inclusion.
Learn more about L'Oreal
Size
85,412 employees
Industry
Retail & Consumer Goods
NASDAQ
LRLCY
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at L'Oreal

More Retail & Consumer Goods Jobs

Find similar SalonCentric Canada - Retail Operations Leader - Mississauga jobs:

NationwideMississauga, ON