Job Summary:As theOperationsManageryour responsibility is to oversee and manage, day to day operations of theelectromechanical and operational support teams. The Manager will ensure efficient, productive delivery of all work under their responsibility. A hand's on approach is critical to ensure contractual agreements are maintained and executed. Develop and cultivate sound communication with all customers and partners.
Key Responsibilities:- Manage the day-to-day operations of the business units to ensure schedules and costs objectives are met or exceeded
- Act as process owner for service and projects, ensure all processes are documented, fully deployed and rigorously improved as required
- Establish and manage performance targets for all team members that compliment business teams and company deliverables
- Identify customer issues and the impact on the business and resolve effectively within a timely manner
- Attend clients sites as required for technical assistance and support.
- Implement and manage business processes
- Maintain customer relationships, handling customer concerns in a timely and professional manner
- Hire, develop and assign service technicians and technical resources to support the back-log of work and ongoing growth of the business units
- Communicate to staff progress on initiatives, policies, process and procedures
- Assist in planning annualbudgets
- Manage operating expenses by controlling costs in all areas including salaries and day-to-day expenses
- Manage and analyze projects' performance
- Create a manpower plan for operations and develop an effective project/service team
- Develop and manage sub-trades
- Identify risk including scope, schedule, cost issues and develop action plans to mitigate and overcome risk
- Establish regular meetings to communicate with all stakeholders
- Perform other duties as assigned by Management.
Qualifications:- 5-10 years of field-related experience
- College/University graduate (Technical certification preferred) plus business management skills
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Exceptional verbal and written communication skills in English
- Ability to multi-task and work within a fast-paced environment with the ability to prioritize conflictingdemands
- Proficiency with MS Office and MS Project applications
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
