Lennar Corporation

Salesforce Support Analyst II (Remote)

Lennar Corporation • $75K — $95K *
Miami, FL 33186In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma; Bachelor's degree preferred.
  • 3-5 years of Salesforce administration or support experience.
  • Salesforce Administrator certification highly preferred.
  • Strong knowledge of Salesforce Sales Cloud and Service Cloud security models.
  • Proficiency in Salesforce declarative tools like Flow Builder and validation rules.
  • Experience with Salesforce data tools and basic SOQL query writing.
  • Familiarity with Salesforce integrations and troubleshooting connected systems.

Responsibilities

  • Serve as an escalation point for complex Salesforce issues from Tier 1 support.
  • Manage client relationships with proactive communication on Salesforce requests.
  • Produce and maintain Salesforce support documentation and knowledge articles.
  • Troubleshoot advanced Salesforce issues including permission set and profile configurations.
  • Configure declarative automation processes under change management guidelines.
  • Perform data operations and support data quality initiatives using Data Loader and SOQL.
  • Lead training sessions and onboarding for new users on the Salesforce platform.

Benefits

  • Comprehensive health and wellness benefits package.
  • Opportunities for professional development and certifications.
  • Flexible work arrangements with remote options.
  • Supportive team environment with mentorship opportunities.
Full Job Description
Salesforce Support Analyst II

The Salesforce Support Analyst II provides intermediate technical support for Lennar Associates using the Salesforce platform. This role involves resolving complex platform issues, supporting administrators and developers on configuration and deployment activities, and managing internal client relationships. The Salesforce Support Analyst II will serve as an escalation point for Tier 1 support, mentor junior analysts, and ensure timely and effective service across the business.

Your Responsibilities on the Team

  • Serve as an escalation point for Tier 1 support analysts, resolving complex Salesforce access, configuration, and data issues.
  • Manage internal client relationships by carrying out advanced Salesforce requests and providing consistent, proactive communication to business stakeholders.
  • Produce, update, and maintain best practice Salesforce support documentation, runbooks, and knowledge base articles.
  • Provide detailed incident summaries, root cause analysis, and propose long-term solutions for recurring platform issues.
  • Troubleshoot and resolve advanced Salesforce issues including sharing rule conflicts, permission set group assignments, complex profile configurations, and OWD (Org-Wide Default) related access problems.
  • Configure and maintain declarative automation including flows, validation rules, approval processes, and process builders under change management guidelines.
  • Perform advanced data operations using Data Loader, Workbench, and SOQL queries; support data quality initiatives including deduplication, mass updates, and data migrations.
  • Build and modify reports, dashboards, and report types to support business reporting needs.
  • Maintain and update ServiceNow tickets daily with accurate, reproducible details and ensure SLA adherence across the Salesforce support queue.
  • Support release management activities including sandbox refreshes, change set deployments, and post-deployment validation in production.
  • Monitor Salesforce platform health including API limits, storage usage, license thresholds, integration failures, and scheduled job errors; report and remediate issues immediately.
  • Coordinate with Salesforce Platform Engineering on bug triage, defect resolution, and enhancement requests.
  • Lead Salesforce training sessions, office hours, and onboarding walkthroughs for new users and divisions.
  • Assist in troubleshooting integrations between Salesforce and connected systems (Invoca, OwnData, ServiceNow, and Lennar internal applications).
  • Provide weekly status reports summarizing case volume, trend analysis, resolution times, and outstanding issues.
  • Monitor and assist with coordinating third-party Salesforce support contractors and managed service partners.
  • Mentor and provide guidance to Tier 1 Salesforce Support Analysts on case resolution and platform best practices.
  • Perform other duties as assigned by the Salesforce Support Manager.


Requirements

  • High school diploma required or GED; Bachelor's degree preferred.
  • Minimum 3-5 years of relevant Salesforce administration or support experience.
  • Salesforce Certifications Highly Preferred: Salesforce Administrator certification (ADM-201), Advanced Administrator (ADM-211), or Platform App Builder certification.
  • Strong working knowledge of Salesforce Sales Cloud and Service Cloud, including security model (profiles, permission sets, roles, sharing rules, OWD), automation tools, and data architecture.
  • Proficiency with Salesforce declarative tools including Flow Builder, validation rules, approval processes, and Lightning App Builder.
  • Hands-on experience with Salesforce data tools (Data Loader, Workbench, Data Import Wizard) and basic SOQL/SOSL query writing.
  • Experience with Salesforce release management, sandbox environments, and change set or DevOps deployment processes.
  • Familiarity with Salesforce integrations and ability to troubleshoot connected system issues at a functional level.
  • Working knowledge of Apex, Lightning Web Components, or other Salesforce development concepts (read-only level) is a plus.
  • Understanding of case management workflows and SLA-driven support environments.
  • Ability to perform structured work assignments with minimal supervision and lead small initiatives independently.
  • Proficient in troubleshooting platform access, data, configuration, and integration issues.
  • Strong communication and problem-solving skills, with the ability to translate technical issues into clear, user-friendly language for both end users and executives.
  • Ability to recognize, escalate, and drive resolution of issues across cross-functional teams.
  • Experience with ServiceNow or a comparable ITSM ticketing system required.
  • Physical ability to perform the job's requirements, including frequent sitting, standing, and occasional lifting up to 25 lbs.


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About Lennar Corporation

Lennar Corporation Careers

Join the dynamic team at Lennar Corporation, a leader in the home construction industry, and be part of a company that values innovation, leadership, and diversity. At Lennar, we are committed to building more than homes—we are dedicated to building futures.

Work You’ll Do

At Lennar Corporation, you will engage in meaningful work that directly contributes to the growth and success of the company. Our team is at the forefront of the construction industry, driving innovation and excellence in every project. Whether you are in design, construction, sales, or management, your contribution will lead to tangible results that you can be proud of.

Innovative Work

Lennar Corporation is not just a leader in home construction; we are also pioneers in developing cutting-edge technologies and sustainable practices that redefine what is possible in our industry. Join our team of over 9,000 dedicated professionals who are working at the intersection of technology, sustainability, and residential construction.

Be Part of a Great Team

Our team at Lennar Corporation is diverse, skilled, and driven—united by a common goal to deliver exceptional quality and service to our customers. We foster a culture of support and collaboration, which makes Lennar not just a great place to work, but a great place to grow your career.

Future-Proof Your Career

Lennar Corporation offers a wealth of job opportunities and career paths, providing you with the flexibility to pursue your interests and expand your professional experience. With robust training programs and a commitment to professional development, Lennar ensures that your career journey is as rewarding as it is successful.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate seeking an internship, Lennar has a variety of positions to match your skills and ambitions. From on-site construction roles to corporate leadership positions, the opportunities at Lennar are as diverse as our team.

Employment Benefits and Culture

Choosing a career at Lennar means more than just employment. It means becoming part of a community that values diversity, supports growth, and nurtures innovation. We offer competitive benefits, leadership training, and opportunities for networking and career advancement, all within a culture that celebrates achievement and teamwork.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your career at Lennar Corporation? Explore our job listings today and find out how your talents can contribute to our mutual success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Learn about our latest projects, our approach to innovation and sustainability, and how we’re transforming the construction industry.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lennar Corporation. Join Lennar Corporation today and be part of a team that is building the future—one home at a time.
Learn more about Lennar Corporation
Size
10,753 employees
Market Cap
$25.7 billion
Industry
Real Estate & Construction
Net Income
$2.4 billion
Founded
1954
Revenue
$22.4 billion
NASDAQ
LEN
* Ladders Estimates

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