Role description
Job Title : Salesforce Functional / Solution Architect
Job Location: Calgary, Alberta, Canada
Lead architect responsible for overall Discovery Design engagement Owns target state solution architecture operating model alignment business to technology traceability architecture governance downstream ecosystem assessment Client shared platform impact analysis executive design reviews and final recommendation signoff Drives cross workstream alignment across process data integration reporting contact centre and AI streams
12 years CRM Salesforce consulting 5 years solution architecture leadership global transformation programs
Enterprise architecture thinking largescale
Service Cloud design stakeholder management operating model transformation architecture tradeoffs roadmap planning
Salesforce Service Cloud
Experience Cloud
Knowledge Omni Channel
Einstein
Agentforce
Enterprise Architecture
CRM Transformation
Operating Model Design
Process Harmonization Architecture Governance
TOGAF concepts
Integration Architecture fundamentals
