TeleTech

Salesforce Solution Architect, Lead

TeleTech$112K — $257K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in enterprise software development, systems integration, or application delivery
  • 5+ years of experience specifically in Salesforce solutions in complex environments
  • 5+ years of experience implementing integrations using MuleSoft and various APIs
  • Strong technical skills in Apex, LWC, Visualforce, and Flow
  • Proven experience leading Agile development teams and managing project iterations
  • Familiarity with DevOps practices including CI/CD and automated testing
  • Ability to interpret business needs and convert them into technical specifications

Responsibilities

  • Lead the design, development, and deployment of Salesforce solutions with a focus on configuration.
  • Collaborate across teams to translate business requirements into scalable solutions.
  • Manage implementation efforts for multiple Salesforce applications and integrations.
  • Support modernization initiatives and promote declarative design standards.
  • Conduct code reviews and enforce development best practices to maintain quality.
  • Mentor junior developers and troubleshoot complex technical issues.
  • Drive Agile practices within teams, ensuring effective sprint planning and backlog management.

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance and demonstration of values
Full Job Description
Salesforce Solution Architect, Lead
The Opportunity:

As a Salesforce Solution Architect on our team, you will provide hands-on leadership for the design, development, integration, and deployment of Salesforce solutions with a configuration-first strategy. You will collaborate with architects, product owners, business stakeholders, and engineering teams to translate business requirements into scalable technical solutions focused on Sales Cloud and Agentforce. You will lead implementation efforts across Salesforce applications and integrations, support modernization initiatives, and maximize platform value through declarative design standards. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:
  • 8+ years of experience in enterprise software development, systems integration, or application delivery
  • 5+ years of experience leading the development, configuration, and support of Salesforce solutions in complex enterprise environments
  • 5+ years of experience implementing Salesforce integrations using MuleSoft, REST/SOAP APIs, and platform events
  • Experience with Apex, Lightning Web Components (LWC), Visualforce, Flow, and Salesforce platform best practices
  • Experience with Sales Cloud, Agentforce, and Salesforce platform capabilities, including declarative and programmatic solution development
  • Experience leading Agile development teams and participating in sprint planning, backlog refinement, and release management
  • Experience with DevOps practices, including CI/CD pipelines, source control management, automated testing, and release automation
  • Ability to translate business requirements into technical designs and implementation plans, conduct code reviews, enforce development standards, and mentor junior developers
  • Ability to troubleshoot complex technical issues and support production environments
  • HS diploma or GED


Nice If You Have:
  • Experience with cloud platforms such as AWS or Azure
  • Experience with Lambda, API Gateway, Azure Functions, or Logic Apps
  • Experience with Salesforce OmniStudio and advanced Salesforce platform capabilities
  • Experience with data integration, ETL processes, and enterprise data platforms such as Databricks or Snowflake
  • Ability to collaborate across cross-functional teams and communicate technical concepts to technical and non-technical stakeholders
  • Bachelor's degree in Computer Science, Information Systems, or Software Engineering
  • Salesforce Platform Developer I Certification
  • Salesforce Platform Developer II, Salesforce Application Architect, Salesforce System Architect, Salesforce OmniStudio Developer, MuleSoft Developer, MuleSoft Platform Architect, or MuleSoft Integration Architect Certification


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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