Job Description

The Role:
We are seeking an experienced Salesforce Solution Architect/Technical Lead to design, implement, and optimize enterprise-grade solutions on the Salesforce platform. The ideal candidate will have deep expertise in Sales Cloud, Service Cloud, Manufacturing Cloud, and AI automation using Agentforce. This role involves leading cross-functional teams, architecting scalable solutions, and driving digital transformation for manufacturing and service-oriented businesses. You will act as a trusted advisor, translating business requirements into technical designs while ensuring best practices in security, integration, and performance.

This is a key leadership position responsible for the full implementation lifecycle, from scoping and prototyping to deployment and ongoing optimization. The role requires strong collaboration with stakeholders, developers, and product managers to deliver innovative solutions that leverage Salesforce's multi-cloud capabilities and AI-driven automation.

Key Responsibilities:
Lead the design and architecture of Salesforce solutions spanning Sales Cloud, Service Cloud, Manufacturing Cloud, and Agentforce, ensuring alignment with business goals and scalability for large data volumes.
Conduct workshops and research into clients' Salesforce usage, producing reports with recommended roadmaps, prototypes, and proofs-of-concept to define requirements and illustrate designs.salesforceben.com
Own the end-to-end solution design, including data modeling, integration with external systems (e.g., APIs, ERP), identity and access management, and AI agent configuration for automation workflows.
Groom and refine product backlogs, provide guidance on user stories, success criteria, and testing documentation, while supervising configuration, quality assurance, and deployment.
Implement and optimize Manufacturing Cloud features such as sales agreements, rebate management, inventory management, warranty/claims lifecycle, and data processing engine (DPE) customizations.careers.css-tec.com
Design AI-driven automations using Agentforce, including agent configuration, prompt engineering, guardrails, and integration with Data Cloud for generative AI use cases like customer service agents or predictive manufacturing insights.careers.salesforce.co
Lead integration efforts across Salesforce clouds and third-party systems, managing sharing/visibility rules, platform security, and architectural patterns (e.g., Apex design patterns, LWC for UI).
Serve as a release manager and escalation point for production issues, negotiating solutions to complex problems and ensuring seamless data flow and interoperability.careers.salesforce.com
Collaborate with sales teams on pre-sales efforts, proposal development, and POC delivery to demonstrate value alignment and ROI.
Mentor development teams on best practices, coach on technical skills, and contribute to process improvements, including creating reusable assets and documentation.

Required Qualifications and Experience:

Bachelor's degree in Computer Science, Business, or a related field (or equivalent experience).
8+ years of experience in Salesforce development and architecture, with at least 3+ years in a lead or architect role delivering multi-cloud projects.
5+ years of client-facing consulting experience, ideally within a consulting firm or high-growth environment.
Proven expertise in Sales Cloud (e.g., lead management, opportunity tracking), Service Cloud (e.g., case management, service console), and Manufacturing Cloud (e.g., partner visit management, rebate/loyalty programs, transaction journals).
Hands-on experience with Agentforce for AI automation, including building agentic solutions, integrating with Data Cloud, and working with generative AI, LLMs, and prompt engineering.careers.salesforce.com
Strong background in Salesforce integrations, data architecture, Apex, Triggers, Lightning Web Components (LWC), OmniStudio, and modern UI techniques.careers.salesforce.com
Experience in agile methodologies, requirements elicitation, and managing client-facing projects with increasing responsibility.
Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and build strong relationships.

Required Certifications

Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform App Builder or Platform Developer I/II
Salesforce Manufacturing Cloud Accredited Professionalcareers.css-tec.com
Salesforce AI Specialist or equivalent (e.g., Einstein AI certifications)
Additional desirable: Integration Architect, Data Architect, Technical Architect, or OmniStudio Developer

Preferred Skills:

Industry experience in manufacturing, consumer goods, or related sectors.
Knowledge of additional tools like Data Cloud, MuleSoft for integrations, or cloud data platforms (e.g., Snowflake, Databricks).
Proficiency in programming languages such as Python or JavaScript for custom AI extensions.
Active participation in the Salesforce community (e.g., Trailhead, user groups).
Experience with Service Cloud for Manufacturing or cross-cloud implementations.
This position offers the opportunity to work on cutting-edge AI and cloud technologies in a dynamic environment.

Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits-medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated wage range for this role is $190,000-$210,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

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