Section 1: Position SummaryThe Salesforce Software Engineer role is responsible for software development within Ascensus's Salesforce program. The Salesforce Software Engineer works closely with the team's product owner, engineering team and business to understand business needs and develop technical solutions in Salesforce Service Cloud. This role also collaborates with Program Architects, Application architects, DevOps engineers, and developers to promote innovation, integration, reusability, stability, scalability, and consistency across our Salesforce program.
The Salesforce Software Engineer provides delivers software in accordance with established architecture direction, and Salesforce best practices. Successful candidates will bring a passion for quality and continuous delivery, as this role is critical to the success of our teams and program.
This role also researches new technologies and tools to remain abreast of current and emerging technologies and introduces new opportunities for innovation and modernization of our Salesforce Service Cloud program.
Section 2: Job Functions, Essential Duties and Responsibilities- Establishes strong alignment with Product Owners to understand and deliver on road maps
- Utilizes standards, proofs of concept, and templates to produce high quality software
- Participates in project discussions to remove technical impediments, and assists in establishing estimates
- Performs design and development for complex tasks as an active contributor to the project pipeline
- Collaborates with Application Architects and Program Architects to identify, develop, and test the best possible solutions
- Takes ownership and provides technical leadership when production issues arise requiring software engineering expertise
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Assist with other tasks and projects as assigned
- Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
- Analyze, implement, test, document and maintain new and current software applications with minimal oversight in support of achieving the business goals.
- Assist in estimating and planning throughout the software development life cycle.
- Support people and process improvement strategies for the organization.
- Assist with other tasks and projects as assigned
Supervision Section 3: Experience, Skills, Knowledge Requirements - Minimum 2 years of Software Engineering experience with experience in a Salesforce role implementing Service Cloud
- Knowledge of Lightning Web Components, Apex, JavaScript, jQuery, and JS Frameworks
- Experience in Salesforce development
- Experience in Salesforce integrations
- Knowledge of Salesforce Service Cloud
- Excellent communication and teamwork skills
- Excellent technical skills with deep knowledge of development technologies and tools
- Excels in a results focused organization
- Experience with Agile/Scrum, Continuous Integration, Continuous Delivery, and related tools
- Experience with server configuration, pipeline automation, and software engineering practices
- Possesses an innovative and change-oriented personality that balances well with practical need and delivery
- Familiarity with automated testing frameworks
- Strong troubleshooting skills
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider
. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
