The OpportunityThis is a high-impact leadership role for a Salesforce professional who wants
true platform ownership. As our Salesforce Platform Manager, you'll set the vision for how Salesforce supports the business, lead a talented team of architects, admins, and developers, and partner closely with executive, sales, and technology leaders to turn business strategy into scalable CRM solutions.
You won't just manage Salesforce - you'll
shape how it drives revenue, efficiency, and decision-making across the organization.
What You'll DoPlatform Strategy & Ownership- Define and own the Salesforce product strategy and multi-year roadmap, ensuring alignment with business goals and future growth.
- Serve as the strategic voice of Salesforce across the organization, balancing innovation, scalability, and platform health.
- Stay ahead of Salesforce releases and industry trends, bringing forward ideas that improve performance and user experience.
Team Leadership- Lead and mentor a cross-functional Salesforce team including solution architects, administrators, and developers.
- Foster a collaborative, high-performing team culture focused on quality, accountability, and continuous improvement.
Project & Stakeholder Management- Oversee Salesforce initiatives end-to-end - from intake and prioritization through delivery, adoption, and optimization.
- Partner with Sales, Marketing, Operations, and Technology leaders to understand business needs and translate them into impactful Salesforce solutions.
- Manage expectations, dependencies, and timelines across multiple stakeholders.
Platform Health, Data & Governance- Establish and enforce best practices for system governance, data integrity, security, and release management.
- Ensure Salesforce remains reliable, scalable, and aligned with business processes as the organization grows.
Technical & Functional LeadershipConfiguration & Automation- Design and oversee complex Salesforce configurations, including custom objects, fields, validation rules, and advanced automation using Flows.
- Guide solution design decisions to ensure maintainability and long-term value.
Reporting, Analytics & Integrations- Deliver meaningful dashboards and reports that drive insight, accountability, and adoption.
- Oversee integrations with third-party systems to ensure seamless data flow and extended platform capabilities.
User Adoption & Change Management- Drive Salesforce adoption through thoughtful change management, training, and ongoing user support.
- Act as a trusted Salesforce subject-matter expert, resolving issues, guiding enhancements, and continuously improving the user experience.
What We're Looking ForCore Qualifications- Strong communicator who can bridge technical solutions and business outcomes
- Proven ability to translate business requirements into high-impact Salesforce solutions
- Deep understanding of Salesforce in a complex, business-critical environment
- Strategic thinker with hands-on problem-solving skills
- Comfortable owning solutions from concept through launch and ongoing optimization
- Adaptable and energized by change and growth
Experience- 3-5+ years of experience delivering Salesforce solutions in an administrator, lead, or manager role
- Demonstrated success scaling Salesforce to support business growth
- Experience in real estate, mortgage, or financial services is a plus
Education- Bachelor's degree in Computer Science, CIS/MIS/BIS, or related field required
- Master's degree a plus
Work Schedule & Location- Full-time, Monday-Friday (9:00 AM - 6:00 PM)
- Hybrid work model (minimum 2 days per week onsite)
- Office locations: South Windsor, CT or Charlotte, NC (commutable required)
Why RCN Capital- Competitive medical, dental, and vision benefits
- 401(k) with employer match
- Free food & beverage program
- Free onsite gym and laundry
- A fast-growing company where Salesforce leadership has visibility, influence, and impact
