Qualifications

• 5-7 years of experience with Salesforce CRM, particularly Service Cloud.
• Deep understanding of data models, integrations, APIs and middleware, ideally MuleSoft.
• Experience in managing workflows, flows, and automation processes.
• Strong product ownership and agile methodology expertise, including backlog management.
• Proficient in writing clear user stories with defined acceptance criteria.
• Excellent stakeholder management skills, balancing business needs with technical limitations.
• Familiarity with SQL and previous experience in utility industries is a bonus.

Responsibilities

• Manage the Salesforce Service Cloud platform to enhance case management and customer service.
• Develop and oversee data integrations and middleware solutions.
• Create and prioritize product backlog, ensuring alignment with business strategies.
• Write user stories and acceptance criteria to facilitate agile development processes.
• Collaborate with stakeholders to ensure project objectives meet technical and business requirements.
• Utilize agile frameworks like SAFe to drive product development and delivery.

Benefits

• Discretionary annual incentive based on performance.
• Comprehensive medical coverage, including dental and vision plans.
• Family support with maternal and parental leave options.
• Insurance options for auto, home, and identity theft protection.
• Convenience benefits, including commuter support and reimbursement for certifications and training.
• Generous time off policy including vacation, holidays, and sick leave.
• Financial assistance programs including 401(k), student loan refinancing, and college funding support.